• • • • • • Assistant Store Manager - Chester The gig for the Assistant Store Manager in our Chester store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager. Main duties will include: • Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping • Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s • Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store • Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop • Efficient operations and enhancing customer experience • Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures) • Acting as key holder and assume full responsibility for the store in Manager’s absence Essential requirements are: • Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable) • Experience of coaching, developing and mentoring a retail team (including dealing with performance issues • Sales oriented and able to drive others to achieve store goals and objectives • Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs. • Excellent communication skills. • Numeracy & literacy skills • Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems • Back of house administration (e.g. rotas, banking) • Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.