Job Purpose To conduct all stages of litigated and non-litigated personal injury claims between the value of 5k and 150k in an efficient and pro-active manner. Key Duties & Responsibilities Proactively run a caseload that will consist of Motor Claims (value of 5-150k) with the intention on maximising damages for the client by considering and pursuing all relevant heads of loss. To identify and flag vulnerable clients from the outset and flag any vulnerability on the system, accurately record why those vulnerabilities have required extra time, care and attention when you speak to the client. To obtain all relevant and necessary evidence (medical or otherwise) to establish liability and value qunatum ensuring that you follow departmental practice of which agency to instruct. To carry out due diligence of your clients at key stages in the case and ensure clients are fully warned about fraud and fundamental dishonesty at key stages using standard letters and processes in our system. Instruct Counsel, attend conferences, Court hearings, JSMs etc, when necessary either in person or remotely To ensure clear and unequivocal instructions are obtained from any relevant lay and/or Litigation Friend and/or insurance clients and that they are fully documented. Achieve and exceed various targets set in relation to WIP, fee income, settlements, closure and issuing. To ensure clients are kept informed and up to date on a regular basis throughout the life of the claim by proactive communication. To ensure that correct retainers and rates are sent to the client, that costs estimates are updated annually and retainer rates reviewed regularly. To ensure that all evidence is closely scrutinised and stressed checked and cross referenced to all other evidence of both the Claimant and Defendant for inconsistencies. Discuss liability and/or quantum offers with the relevant parties, making use of the telephone rather than letter whenever possible to build a stronger client rapport. To assist with any internal projections or mentoring of staff that your manager or HOD deems appropriate for you to assist with. Experience & Knowledge A Solicitor, ILEX qualified or file handler of substantial experience in the personal injury field. A proven track record of running your own successful caseload ideally within a claimant personal injury environment. A good working knowledge of the CPR, relevant case law and legislation as well as experience of progressing claims in a timely manner in accordance with the CPR. To have a good working knowledge of MOJ, Part 7 and post October 2023 fixed fees. The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc. Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us We are one of the leading providers of insurance and legal services. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to over 1000 employees across offices in Liverpool, Birkenhead, Manchester, Leeds, Haywards Heath and Glasgow. Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our culture is what defines us as an organisation and has been built around our 5 core values. We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best. Benefits 25 days' holiday per annum Holiday buy and sell scheme Hybrid working model (in relevant role) 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test (in relevant role) Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy