We are looking for a confident Lead Support with a passion for delivering outstanding care. You'll be working 42 hours a week, making a positive difference to the lives of the people in our care at The Sycamores.
Main duties of the job
At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.
About us
Cygnet Health Care was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Our expert and highly dedicated care team of 10,000 employees empower 2,864 individuals across 150 services to consistently make a positive difference to their lives through service-user focused care and rehabilitation.
Job responsibilities
We are currently recruiting for a Lead Support at The Sycamores.
The Sycamores is a four-bed community rehabilitation (level 1) residential service for men that have been able to progress through the hospital pathway at rehabilitation and recovery hospitals.
The Sycamores provides a stimulating environment for four residents of informal status who are ready to start their journey to independent living following a period of hospital treatment.
The service empowers the residents to function to a higher therapeutic level with a careful reduction of staff interventions and clinical input. This gives people the freedom and independence to flourish and develop their skills. They are positively encouraged to seek vocational employment within the area.
Day to Day...
* Responsible for the operational leadership of a service within a supported living setting.
* Effectively oversee a team to provide a high-quality customer-focused service, ensuring delivery of legislative and contractual performance requirements.
Main Duties and Responsibilities...
* To lead the services in the manager's absence to provide a high-quality, customer-focused service and be a champion of Cygnet Service Style.
* Provide motivational leadership, mentoring, and coaching to the team to ensure clarity of direction and effective communication.
* Lead team performance to deliver an outstanding service by reviewing work outputs.
* Ensure that the service meets the high standard of support to our service users and the team as a whole.
* Ensure that the service is compliant with all Cygnet policies and procedures.
* Ensure that appropriate recording systems are adhered to and monitor and report on service performance and compliance.
* Provide accurate reports to the manager as required.
* Oversee rota and staff placements in the 3 Bungalows.
* Apply best practice and relevant legislation to service delivery and promote an environment that is safe and of continuous improvement.
* Ensure that corrective action is taken as necessary and inform the manager.
* Ensure that the service complies with Health and Safety legislation.
* Develop and promote the highest levels of customer consultation and communication.
* Work as part of a team across the Main House and 3 Bungalows. Report any issues to the MDT.
* Report any complaints and anti-social behaviour issues to the Manager.
* Oversee the use of the company vehicle for trips out/appointments.
Other Responsibilities...
* Understand your role in the organisation and be accountable for your contribution to maximize profitability.
* Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
* Undertake personal development and training as necessary to keep up to date with legal, political, financial, and other developments in the fields of support and customer service.
* Any other relevant duties as required by the designated manager.
Knowledge, Skills and Experience...
* Essential: Experience of working with vulnerable clients.
* Good communication and conflict resolution skills.
* Organizational skills.
* Flexible and responsive attitude.
* Demonstrate IT skills, including basic proficiency in Microsoft Office (Word and Excel) and a willingness to learn specific IT systems.
* Care Certificate.
* Desirable: Formal care/support experience.
* Experience of leading a team both in MH and ASD spectrum.
* Working with agencies, producing and providing feedback for reports to management, risk assessments, support plans, health and safety.
Person Specification
General Requirements
* Please refer to the job description above.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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