Job Title: Customer Engineering Manager Location: Birmingham, UK Industry: Manufacturing / Automotive Salary: Competitive About the Company Our client is an innovative and rapidly growing organisation at the forefront of the Low-Carbon and Zero-Emission sector. They specialise in cutting-edge thermal management technologies serving the automotive, rail, off-highway, and remote energy storage industries. With sustainability at the heart of their mission, they are committed to delivering impactful solutions that shape a cleaner, more energy-efficient future. The Opportunity We are seeking an experienced and customer-centric Customer Engineering Manager to lead a dynamic team of application engineers, technical authors, and reliability engineers. This pivotal role requires a strategic thinker with a strong technical background and a passion for delivering projects that exceed customer expectations. Key Responsibilities Act as the senior technical point of contact for customers, resolving engineering issues with professionalism and urgency. Build and nurture trusted relationships with customer stakeholders across all levels. Manage customer engineering projects from inception through delivery, ensuring timelines, budgets, and quality benchmarks are met. Define project scopes, risks, and goals in close collaboration with internal teams and customers. Support global customer engagement through occasional travel (UK, Europe, North America). Embed best practices in project and risk management across the team. Collaborate cross-functionally with design, test, quality, manufacturing, and service teams. Lead and develop the customer engineering team through mentoring, performance reviews, and professional development. Drive innovation and continuous improvement in engineering processes and customer experience. Present solutions and proposals clearly and confidently to customers, ensuring alignment with technical and commercial expectations. Required Skills & Qualifications Degree-qualified in Engineering (Mechanical, Electrical, Software, or equivalent experience). Minimum 7 years of engineering experience, with 3 years in customer-facing or managerial roles. Strong technical foundation in engineering design and project execution. Exceptional communication, negotiation, and interpersonal skills. Proven ability to manage multiple complex projects and stakeholder groups simultaneously. Preferred Experience Background in the automotive, rail, or energy storage sectors. Experience integrating complex subsystems into full vehicle or product systems. Knowledge of thermal management systems or HVAC design. Why Join? Be part of a mission-driven company shaping the future of sustainable engineering. Thrive in a collaborative, innovative environment where your ideas make a real difference. Enjoy a competitive salary package, ongoing learning, and clear paths for career progression