Job Description
Customer Service Operator - UK Transport \n\nLocation: Leeds, LS19 \n\nFull Time / Competitive Salary \n\nMy client, a leading transport and logistics company, committed to providing efficient, reliable, and customer-focused solutions across the UK. We ate looking for a proactive Customer Service Operator to help maintain their high standards of service.\n\nAs a Customer Service Operator, you'll be the first point of contact to clients, ensuring queries are handled promptly and professionally. You'll liaise with the transport planning and warehouse teams to ensure smooth delivery operations and customer satisfaction.\n\nKey Responsibilities: \n\nResponding to customer enquiries via phone and email in a timely and friendly manner\nUpdating customers on delivery status, resolving issues quickly and effectively\nCoordinating with drivers and transport planners to monitor daily schedules\nProcessing bookings, inputting data into transport management system\nInvestigating and resolving delivery discrepancies or complaints\nMaintaining accurate records of communication and service activity \n\nOn Offer:\n\nA supportive and friendly working environment\nOpportunities for career development and training\nCompetitive salary and benefits packageWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry.
We recruit UK wide for permanent and contract jobs.\n\nWR is acting as an Employment Agency in relation to this vacancy