Description Proposed Interview: Tuesday 4 & Wednesday 5 February 2025 Closing Date: Thursday 23 January 2025 Contract Type: Temporary for 12 months Salary: FC4 £24890.91 to £27087.17 pro rata Working Pattern: 4 Hours per week (Saturday) Location: Windmill Customer Service Point, Kirkcaldy Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement Job Details Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. They work in a variety of roles across our Customer Service Centres, Contact Centre and Scottish Welfare Fund team. These roles will be specifically for the Customer Service Centres. A link to the job profile is included below. You will find more information about the job and the type of person we are looking for. The Person You should have excellent customer care skills, display empathy and understanding, have the ability to listen carefully, respond flexibly and sensitively to all customers. You should have good literacy and numeracy skills, as well as attention to detail and accuracy. Experience of prioritising workloads and managing time is essential. You should display a positive, pro-active approach and a commitment to continuous development as part of your role. You should be able to work on your own or as a part of a team. Also desirable is a knowledge of a wide range of Council services and related public services. Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme. Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X FCJobsOfficial. For further information please contact Sandra Shire - sandra.shirefife.gov.uk