Job summary We are seeking a professional and experienced GP Receptionist to join our busy healthcare practice. If you have exceptional customer service skills, are detail-oriented, and thrive in a fast-paced environment, we would love to hear from you Why Join Us?- A supportive and collaborative team- A welcoming and friendly work environment Main duties of the job Greet and assist patients with appointments, queries, and general needs Manage phone lines and appointment scheduling Maintain patient records with accuracy and confidentiality Process prescriptions and referrals Handle administrative tasks such as filing and patient communications Ensure the smooth operation of the front desk and waiting area Essential Skills & Qualifications: Previous experience working in a GP practice Excellent communication and interpersonal skills Strong organisational and multitasking abilities Proficiency with medical software and computer systems Ability to work independently and as part of a team Compassionate, patient-focused attitude About us At Higherland Surgery, we are dedicated to delivering exceptional healthcare services that prioritise the well-being, dignity, and rights of our patients. Our dedicated team is the backbone of Higherland Surgery, comprising skilled professionals committed to delivering exceptional care. Date posted 10 January 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A5863-25-0001 Job locations Higherland Surgery 3 Orme Road Newcastle Staffordshire ST5 2UE Job description Job responsibilities A Medical Receptionist serves as the first point of contact for patients in a healthcare facility, ensuring smooth operations by managing front desk responsibilities. This role involves providing excellent customer service, maintaining confidentiality, and facilitating effective communication between patients and healthcare providers. Job description Job responsibilities A Medical Receptionist serves as the first point of contact for patients in a healthcare facility, ensuring smooth operations by managing front desk responsibilities. This role involves providing excellent customer service, maintaining confidentiality, and facilitating effective communication between patients and healthcare providers. Person Specification Qualifications Essential Good standard of general educationEssential Desirable GCSE Mathematics C or above Desirable GCSE English C or above Desirable Experience Essential Experience of working with the general publicEssential Experience of reception work Essential Experience of working within General PracticeEssential Excellent communication skills (Written and Oral)Essential IT skills Essential Clear, polite telephone manner Essential Time Management and the ability to work to deadlinesEssential Problem solving skills Essential Interpersonal skills Essential Behaviours Smart, polite and confidentEssential Planning and organisingEssential Performing under pressureEssential Adaptability Essential Using initiative Essential Team working Essential Self motivated Essential Flexibility Essential Confidentiality Essential Desirable Knowledge of Emis Web Clinical SystemDesirable Person Specification Qualifications Essential Good standard of general educationEssential Desirable GCSE Mathematics C or above Desirable GCSE English C or above Desirable Experience Essential Experience of working with the general publicEssential Experience of reception work Essential Experience of working within General PracticeEssential Excellent communication skills (Written and Oral)Essential IT skills Essential Clear, polite telephone manner Essential Time Management and the ability to work to deadlinesEssential Problem solving skills Essential Interpersonal skills Essential Behaviours Smart, polite and confidentEssential Planning and organisingEssential Performing under pressureEssential Adaptability Essential Using initiative Essential Team working Essential Self motivated Essential Flexibility Essential Confidentiality Essential Desirable Knowledge of Emis Web Clinical SystemDesirable Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Higherland Surgery Address Higherland Surgery 3 Orme Road Newcastle Staffordshire ST5 2UE Employer's website https://www.higherlandsurgery.nhs.uk/ (Opens in a new tab)