Are you an experienced German Speaking Customer Support Specialist with a passion for delivering exceptional service? Our client, a global leader in the electronics industry, is looking for a skilled professional to manage and enhance customer relationships, ensuring seamless support throughout the entire order process.
This is a fantastic opportunity to join a dynamic and innovative team, where you will play a pivotal role in solving complex inquiries, managing orders, and driving customer satisfaction in a fast-paced, high-volume environment.
Key Responsibilities:
🔹 Lead Customer Interactions – Own customer inquiries, providing expert support on sales, order processing, and issue resolution.
🔹 Advanced Pricing & Order Management – Handle pricing requests, renewals, and adjustments while managing the entire order lifecycle from entry to shipment.
🔹 Problem Solving & Process Improvement – Identify and resolve challenges efficiently while driving workflow enhancements for a smoother customer experience.
🔹 Cross-Functional Collaboration – Work closely with Sales, Marketing, and Operations to ensure seamless communication and top-tier service.
🔹 Customer Experience Excellence – Manage escalations with professionalism, ensuring long-term loyalty and satisfaction.
What You’ll Bring:
✔ Proven experience in high-volume customer support with fluency in German
✔ Strong expertise in order management, pricing, and CRM systems.
✔ Excellent communication, problem-solving, and time management skills.
✔ Proficiency in Microsoft Office, especially Excel, with the ability to analyse and report data effectively.
✔ Ability to thrive in a fast-paced, customer-focused environment.
What’s on Offer:
✅ Full-time role with an early Friday finish
✅ Hybrid working considered after training
✅ Pension & life insurance benefits
✅ Wellbeing assistance program
✅ Generous holiday entitlement + public holidays
If you are a customer-driven professional with a passion for delivering solutions and enhancing the customer journey, we’d love to hear from you! Apply today and take the next step in your career with a global leader in the electronics industry.