Job summary To support the Healthy Family Team in managing incoming and outgoing information via the telephone system and utilising SystmOne for recording information. Main duties of the job The post holder will perform all functions and tasks as required for the advice line team. The Practitioner will take responsibility for the daily information flow via the telephone, including RECAP with liaison with B2 practitioner. The post holder is responsible for the smooth transition of information from families and others to the Healthy Family Team. The team will be working proactively using a partnership approach to promote health and contribute to tackling health inequalities within the level of competencies required for the post. A key aspect of the role is to work flexibly to meet the needs of the service as required. About us TeamNottsHC comprises over 11,000 dedicated colleagues who MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment Date posted 21 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum (pro rata for part time) Contract Permanent Working pattern Full-time Reference number 186-345-25-MH Job locations Ashfield Health and Wellbeing Centre Portland Street Kirkby-in-Ashfield NG17 7AE Job description Job responsibilities see Job Description document : Work within the advice line team to support the Healthy Family Teams to deliver the 0-19 Healthy Child and Public Health Nursing Programme. Work in partnership with other members of staff, teams, voluntary and statutory organisations in response to service user and local community needs contributing to the Public Health Priorities. Signpost and provide information for parents and young people, communicating information in an understandable form to children and young people. Undertake supervision from Professional Service Lead as per Trust policy. Work with the Healthy Family Team to aid operational performance, informing Professional Lead of any noted anomalies. Checking of Team Secure Email daily when necessary and action/delegate requests as appropriate. Job description Job responsibilities see Job Description document : Work within the advice line team to support the Healthy Family Teams to deliver the 0-19 Healthy Child and Public Health Nursing Programme. Work in partnership with other members of staff, teams, voluntary and statutory organisations in response to service user and local community needs contributing to the Public Health Priorities. Signpost and provide information for parents and young people, communicating information in an understandable form to children and young people. Undertake supervision from Professional Service Lead as per Trust policy. Work with the Healthy Family Team to aid operational performance, informing Professional Lead of any noted anomalies. Checking of Team Secure Email daily when necessary and action/delegate requests as appropriate. Person Specification Qualifications Essential NVQ level 3 in Early years or Childcare or equivalent (BTEC, NNEB, CACHE Diploma)or Nursing Associate with previous experience of working with children and young people. Desirable Experienced band 4 Assistant Public Health Practitioner Experience Essential Experience pertinent to 0-19 Family Health Team Experience of working directly with families and young people Experience of working in multi-disciplinary team. Experience of dealing with various customer care situations Experience of child protection, safeguarding and working with children in need Ability to work unsupervised Desirable Experienced band 4 Assistant Public Health Practitioner Evidence of further professional development Experience of dealing with challenging telephone calls with families, agencies and colleagues Knowledge Essential Demonstrate knowledge and understanding of current children & family health agenda Knowledge of the safeguarding children's agenda Good understanding of administrative aspects of safeguarding within Healthy Families Team. Knowledge of local and National Public Health Priorities Knowledge of public health and health improvement Skills Essential Proven communications skills - written, oral & IT Interpersonal skills Proven organisation skills: Time management Record keeping Ability to prioritise Problem solving skills Ability to work independently and as part of a team Ability to promote partnership working Highly motivated and innovative Values & Behaviours Essential All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation Contractual Requirements Essential The ability to travel between locations. A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010. Person Specification Qualifications Essential NVQ level 3 in Early years or Childcare or equivalent (BTEC, NNEB, CACHE Diploma)or Nursing Associate with previous experience of working with children and young people. Desirable Experienced band 4 Assistant Public Health Practitioner Experience Essential Experience pertinent to 0-19 Family Health Team Experience of working directly with families and young people Experience of working in multi-disciplinary team. Experience of dealing with various customer care situations Experience of child protection, safeguarding and working with children in need Ability to work unsupervised Desirable Experienced band 4 Assistant Public Health Practitioner Evidence of further professional development Experience of dealing with challenging telephone calls with families, agencies and colleagues Knowledge Essential Demonstrate knowledge and understanding of current children & family health agenda Knowledge of the safeguarding children's agenda Good understanding of administrative aspects of safeguarding within Healthy Families Team. Knowledge of local and National Public Health Priorities Knowledge of public health and health improvement Skills Essential Proven communications skills - written, oral & IT Interpersonal skills Proven organisation skills: Time management Record keeping Ability to prioritise Problem solving skills Ability to work independently and as part of a team Ability to promote partnership working Highly motivated and innovative Values & Behaviours Essential All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation Contractual Requirements Essential The ability to travel between locations. A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nottinghamshire Healthcare NHS Foundation Trust Address Ashfield Health and Wellbeing Centre Portland Street Kirkby-in-Ashfield NG17 7AE Employer's website https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)