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Location: London & the South east - predominantly covering Dagenham and central London
Package: £27,000 - £34,000 plus 10% bonus.
* 26 days holiday, plus bank holidays, and the option to purchase more days if needed
* Access to training and development opportunities, along with license with award winning learning content provider.
* Enhanced family leave
* Life assurance options
* An extra paid day off to focus on your mental health
* A generous pension plan, invest your contributions to maximise your pension pot
* Discounts on activities, technology and restaurants
* An extra paid day off to dedicate to volunteer projects
* An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
We are seeking a Service Technician to join our team at Konica Minolta!
We are seeking a skilled Service Technician to join our team, supporting major accounts across London and the South East region!
In this role, you'll ensure the smooth operation of high-productivity PP Devices, prioritizing exceptional customer satisfaction while maintaining field efficiencies and driving profitability for Konica Minolta. You will represent the company with professionalism, tackling technical challenges with a solutions-focused approach. To help you succeed, your initial training will equip you with the knowledge and skills to deliver outstanding service and achieve key performance targets.
Your core responsibilities will include resolving technical issues to minimize downtime, escalating complex problems to your Team Leader promptly, and meeting cost and productivity goals. You'll manage car stock meticulously, maintaining high standards of organization and housekeeping. Additionally, you'll maintain clear and effective communication with customers and internal teams, ensuring a seamless service experience.
If you're proactive, detail-oriented, and passionate about delivering technical excellence, this role offers a fantastic opportunity to make a meaningful impact!
We would love to hear from people whose skill set and potential align with:
* To achieve key performance targets as directed in order to maintain optimum customer satisfaction
* To respond to customer calls in a timely and professional manner, identify and resolve technical faults and undertake any part replacements as they arise.
* To actively remotely resolve incidents and avoid physical visits.
* To undertake relevant training as directed by the Field Service Manager, in order to ensure up to date knowledge is maintained for all Konica Minolta Multi-Function products, to include overnight residential training as required.
* To undertake all repairs in a safe manner and in accordance with manufacturers recommendations and Health & Safety legislation.
* To complete all necessary reporting requirements and paperwork in an accurate and timely manner.
* To effectively use technology tools such as Laptop and phone in order to ensure continuous improvements in service delivery.
* Attend local team meetings to discuss technical problems, high escalation machines and client issues, with the focus on cost saving, efficiency improvements and action plans.
What you can expect from our hiring process?
Stage 1: Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
Stage 2: Telephone interview with the hiring manager.
Stage 3: Teams interview including presentation from you and competency based questions from the panel of key stakeholders.
Stage 4: Our Talent Acquisition team will be in touch to make an offer and should you accept, our HR-operations team will take care of you from there on.
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