Social network you want to login/join with:
Incident Management Relationship Manager, Doncaster
Location: Doncaster, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
0727b38220e1
Job Views:
4
Posted:
21.03.2025
Expiry Date:
05.05.2025
Job Description:
Incident Management Relationship Manager
Location: Doncaster or London (1 day a week in office)
83zero is partnered with a leading financial services firm who are seeking a skilled Relationship Manager to join their highly collaborative team in either Doncaster or London. You'll play a critical role in leading the detection and resolution of incidents across the Retail Division for a world-renowned brand with a heritage of over 100 years!
The successful Relationship Manager will need to be confident in decision making and can effectively collaborate with various teams - any previous experience working within cyber and incident management would be a plus.
Key Responsibilities:
* Document, audit, and improve business incident processes.
* Lead incident response and management, ensuring swift resolution.
* Engage stakeholders to review trends and address queries.
* Collaborate with incident teams to ensure protocols are followed.
* Manage retail business incidents, minimizing impact and ensuring remediation.
* Own the business incident management process and coordinate with IT.
* Maintain strong communication between IT and business units.
* Support root cause analysis and continuous improvement with IT.
* Track and analyze incidents to prevent recurring issues.
Skills & Experience:
* Proven experience working within the Cyber space.
* Strong ability to influence, negotiate, and align priorities.
* Decisive and clear in providing guidance to teams.
* Thrives in fast-paced environments.
* Effectively prioritizes tasks and develops actionable plans aligned with business goals.
* Proactive and able to drive initiatives while keeping senior stakeholders informed.
* Excellent communicator across various formats, including verbal leadership and written reports.
If you're a passionate Incident Management Relationship Manager ready to take on a pivotal role, please apply today!
#J-18808-Ljbffr