Job Description
Security Control Room Manager
Location: Stoke / Cheshire East area
Salary: £45,000
Hours: Monday to Friday
A top 20 national security provider is looking to appoint a talented people manager to oversee their regional hub control room. This is a key role in the effective management of several security contracts across the region. You will be integral to the success of this business as you ensure a smooth delivery of security services to clients.
The role will focus on leading a team responsible for scheduling a large number of security staff, ensuring officers are rostered correctly, staff cancellations are covered appropriately, and mobile teams are working at optimum levels.
Applicants should meet the following criteria:
* Prior experience scheduling security staff, ideally using a rostering system such as Logosoft, Timegate, TrackTick etc.
* Strong IT skills with a keen attention to detail.
* Adept at building relationships with front-line staff
* Confident administering a large team of Security staff
* Prior supervisory or management experience
Responsibilities:
* Supervision of the control room team
* Implementation of processes and procedures
* Strive to improve service delivery in line with client SLA’s / KPI’s
* Overseeing the effective Scheduling of security staff
* Forward planning of staff rota’s
* Budget management
* Ensure a robust process in covering blow outs and staff absences
* Assist with the recruitment and interviewing of staff
* Co-ordinate staff inductions and training
* Collate and administer annual leave requests
* Respond effectively to additional staffing requests
* Regularly updating the company scheduling system
* Respond to situations in a professional manner
* Attend client meetings
* Communicate effectively with site managers
* Generating scheduling reports
All applications are treated in confidence.
Momentum Security Recruitment Specialists
Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region.
Momentum Security Recruitment covers the following markets.
* Corporate Security
* Manned Guarding - Management & Operations
* Manned Guarding - SIA licensed Officer & site personnel staff
* Retail Loss Prevention, Audit & Fraud
* Security Sales & Business Development
* Risk Management