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Head of Client Services, Stratford-upon-Avon
Client:
Pitch
Location:
West Midlands – mainly remote
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
d710951a4ff4
Job Views:
7
Posted:
22.02.2025
Expiry Date:
08.04.2025
Job Description:
Head of Client Services
Salary DOE
Pitch is working in partnership with The Marketing Pod, an exceptionally talented marketing agency to find a new Head of Client Services to join their team. The role can be primarily remote, requiring onsite presence once a month; weekly visits are encouraged.
The Marketing Pod is a specialist B2B marketing agency that partners with high growth businesses to help them achieve ambitious growth plans. They offer an integrated solution across PR, digital, content, design, and strategy, working in true partnership with clients on a long-term basis.
Beyond impactful client work, the team and culture at Pod set them apart. They are based in a beautiful barn conversion, fostering creativity and collaboration, with a flexible working approach. Benefits include 25 days holiday plus the Christmas break, individual training budgets, personal development plans, BUPA healthcare, and legendary socials. The team is talented and supportive, creating great work for clients while valuing and rewarding each member.
What’s involved in the role?
* Heading up the agency’s client services function, managing and inspiring a team of Account Directors and Account Managers, developing account plans, driving performance, and ensuring best practices.
* Acting as the strategic lead and senior contact for existing and new clients, consulting on marketing strategy and developing proposals.
* Responsibility for financials and forecasting, achieving growth targets by nurturing existing client relationships.
* Accountable for client satisfaction; measuring and improving it.
* Fostering a high-energy, motivated, and engaged account management team, supporting professional development, and maintaining Pod’s culture.
What are they looking for?
* An experienced agency-side Head of Client Services candidate with a broad marketing background and B2B skillset.
* Strong commercial skills, including forecasting and understanding P&L, along with nurturing and empowering team management abilities.
* A candidate eager to join an ambitious and forward-thinking business, playing a key role in leadership and growth.
If you’re an experienced Head of Client Services / Client Services Director looking to join a business that values every employee, where you can be part of an ambitious, supportive, and collaborative team, this could be just what you’re looking for. Apply online to hear more!
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