2nd Line IT Support Engineer 2nd Line IT Support Engineer (Must be eligible to obtain SC Clearance) Plymouth, Devon (Onsite between client and office no hybrid-working) Up to £32,500 per year Plus an excellent benefits package (including 25 days holiday plus Bank Holidays, Pension, Life Insurance and industry recognised certifications and training) Skills and Experience: 2 years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) VMWare/Hyper-V knowledge Working within an ITIL environment., preferably holding a current qualification Ability to work under pressure and manage multiple projects Technical qualifications such as CompTIA, Network would be advantageous Experience of Agile methodologies would an advantage Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role – 50% working directly with a high-security client, on-site in Plymouth, 50% supporting multiple MSP customers remotely and on-site. This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP Engineer seeking their next challenge at a leading, regional MSP. You’ll gain exposure to a diverse range of technologies, clients and security-focused environments; whilst developing your skills in a role that combines technical expertise, problem-solving and client engagement. Applications: To learn more about our client and this great opportunity on offer working as a 2nd Line IT Support Engineer based in Plymouth, Devon; please call and speak with John Noonan here at ISR Recruitment on 07719 919 860 or please email me a copy of your very latest CV ( johnisr.uk.com ) and I’ll call you back to discuss the role in more detail. Please contact John Noonan here at ISR on 07719 919 860 to learn more about our exciting industry-leading client based in the Devon area and their ongoing growth plans??