We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops, tablets, and essential diagnostic tools. Whether it's resolving software glitches or coordinating equipment repairs, you'll be the calm, knowledgeable voice that guides them through.
Responsibilities
Delivering top-tier customer service every step of the way
Provide remote technical support (in German & English) for hardware/software issues
Troubleshoot problems and follow decision trees to pinpoint the root cause
Escalating unresolved issues to suppliers or Tier 2 teams as needed
Arrange delivery and collection of loan equipment and warranty items
Liaise between dealers and suppliers to ensure seamless resolution
Follow up on service calls and ensure SLAs are met
Collaborate with colleagues to share knowledge and solve problems together
Communicate clearly and regularly with internal teams and external partnersExperience:
Experience in a Tier 2 support or similar technical helpdesk environment
Confident in problem solving and fault diagnosis using structured approaches
Experience handling general networking issues
Previous call centre or customer facing support experience
Strong communication skills-both spoken and written-in German and English
Skilled in Microsoft Office, general PC usag...