Purpose of the role:
As a result of our continued growth, this is an opportunity has for a highly motivated individual to develop a career in a thriving and progressive Ecommerce business.
The role is to provide outstanding customer service to our customers, suppliers and service providers across the business.
Responsibilities:
You will as part of a team to deliver the very best for our customers which includes:
* Communicate with customers by email to resolve pre-sale and after-sale enquiries.
* Ability to build a rapport with customers to help them with enquiries including trade orders, product/stock information, tracking deliveries and returns.
* Take ownership of customer service requests, this may involve liaising with other departments across both White Hinge and Dee Set.
* Process customer orders in a timely manner to enable the warehouse operatives to pick and pack.
* Ability to identify ways to improve processes in order to improve sales, brand loyalty and the customer service experience.
* General administration duties
Skills/Experience Required:
* Exceptional written skills and a keen eye for detail
* Demonstrating a commitment to developing your own knowledge and abilities
* The ability to work independently but also as part of a team
* Be resourceful and self-organised, with the ability to prioritise
* Ability to work under pressure and be able to adapt
Job Specifics:
*
o Working days: Monday - Friday
o Contract type: Permanent
o 37.5 hours per week
o Salary £22308.00 per annum
o Location: Fenton, Stoke on Trent
Closing date for applications: 28th February 2025