Summary:
We are looking for a Customer Engagement Co-ordinator to join our busy team and assist us in managing the thousands of properties in our housing stock.
In this role, you will be responsible for the timely and appropriate letting of properties via the Local Authority Common Housing Registers to minimise the loss of rental income to United Welsh.
United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,700 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £55m each year and in the next five years, we intend to build 1,300 more homes.
We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
Job Role:
We are looking for a Customer Engagement Co-ordinator to join our busy team and assist us in managing the thousands of properties in our housing stock.
In this role, you will be responsible for the timely and appropriate letting of properties via the Local Authority Common Housing Registers to minimise the loss of rental income to United Welsh.
Key Accountabilities:
* Build productive and co-operative relationships with colleagues, Support Providers, Local Authorities and other Registered Social Landlords to ensure that properties are allocated and let in a timely manner.
* Co-ordinating the void and allocation processes and ensuring any relevant policies are complied with.
* Liaise with the Neighbourhood teams, Repairs team and Development team to ensure that properties are ready to let, and are let quickly and within target timescales to the appropriate applicant.
* Manage the process of shortlisting and arranging signings efficiently and effectively.
* Provide an effective and responsive customer-focused service for all contacts to the Customer Engagement Team (e.g., telephone, person, e-mail), resolving queries where possible and providing relevant information at the first point of contact to ensure delivery of the departmental KPIs and provide the best possible outcome for the customer.
* Work flexibly to support the smooth delivery of services within the Housing & Communities Team to ensure a positive experience for both internal and external customers and partners.
Additional Information:
Location: Caerphilly
Hours: Full time – 35 hours per week
Salary: £26,500.07 per annum
Contract: Permanent
Closing date: Tuesday 1st October 2024 at 9am
To Apply:
To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website here. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.
We reserve the right to close this role early if we receive a high volume of suitable applications.
Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
If you have any difficulty with the links in this advert, please contact bev@charityjobfinder.co.uk
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