Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.
Our recruitment process:
Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.
Following your application being reviewed, you can expect the below:
1. Stage 1 - Telephone prescreen with recruiter
2. Stage 2 - Role related interviews
Closing date: Thursday 17th April, 12pm
Location: Internal colleagues from all locations can apply, for external candidates this search is focused in London.
About the role:
This role will be pivotal in supporting with the build and capability of the SME Financial Crime operating model to deliver Starling's Business Banking growth strategy.
The job holder will be instrumental in leading operational efficiencies, driving continuous improvements to safeguard Starling and their customers against financial crime risks; including money laundering, terrorist financing, tax evasion, modern day slavery and bribery and corruption.
The SME Financial Crime Operations Manager will collaborate with cross functional teams, supporting new initiatives and projects, ensuring adherence to risk appetite and industry standards.
Key Accountabilities & Responsibilities:
* Supporting the Head of SME Financial Crime to deliver improvements in operational strategy.
* Effectively managing regulatory SLA’s and timely completion of case workflows, utilising planning tools to manage demand and resource.
* Maintaining systems and controls to prevent financial crime, escalating incidents to mitigate customer harm.
* Leading highly motivated teams through growth mindset and talent succession.
* Owning quality control and assurance outputs, bridging operational gaps through role specific training.
* Monitoring emerging trends to enhance risk strategy to support SME growth.
* Managing stakeholder communications, influencing decisions and challenging the status quo.
* Enhancing data reporting frameworks and operational MI to proactively manage financial crime risk.
* Creating efficiencies through operational excellence to deliver competing bank priorities.
* Leading process enhancements to improve customer experiences.
* Ensuring committee papers and MI dashboards are reflective of the SME operating model, identifying deficiencies and managing through to resolution.
* Working collaboratively with wider operational teams to achieve shared COO and SME Banking objectives.
Behaviours & Competencies:
* Leadership - Strong people leadership skills with the ability to lead diverse and energised teams.
* Financial Crime Knowledge - Working knowledge of financial crime policies and regulations.
* Communication - Excellent communication and interpersonal skills with the ability to confidently collaborate with stakeholders.
* Customer Centricity - Ability to balance regulatory risk with customer centricity to support commercial growth.
* Problem solving - Strong problem solving skills with analytical thinking to make informed business decisions.
Skills & Experience:
* Minimum of 4+ years experience in leading medium-large KYB/SME financial crime operational teams.
* Deep awareness of SME customers and their needs.
* Experience in managing regulatory oversight actions.
* Ability to adapt to dynamic environments to deliver fast paced operational change initiatives.
Benefits:
* 25 days holiday (plus take your public holiday allowance whenever works best for you)
* An extra day’s holiday for your birthday
* Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
* 16 hours paid volunteering time a year
* Salary sacrifice, company enhanced pension scheme
* Life insurance at 4x your salary & group income protection
* Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr & Mrs Smith and Peloton
* Generous family-friendly policies
* Incentives refer a friend scheme
* Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
* Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About us:
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
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