Product Manager - Travel Insurance
Location: Hybrid - 2 days office, 3 days WFH
Lloyd Recruitment Services is delighted to be partnering with a leading organisation in search of a Product Manager - Travel Insurance to join their Insurance and Financial Services team. This is a key role, offering the chance to shape and enhance the performance of travel insurance products while ensuring exceptional customer experiences.
What's in it for you?
Salary: £45k - £50k
Hours: Monday to Friday, 9am-5pm (35-hour week)
Outskirts of Crawley
Hybrid working - 2 days in the office, 3 days WFH
25 days holiday plus bank holidays
Company pension
Private medical insurance
Free on-site parking
Retailer discounts
Career progression opportunities
Training and upskillingThe Role:
You'll lead and develop a team of Product Support Executives, ensuring the delivery of technical, administrative, and product support. Key responsibilities include:
Leading and coaching a high-performing team to achieve objectives and enhance customer service
Managing technical and customer queries, assisting the contact centre during busy periods, and resolving escalations
Ensuring all customer-facing and internal materials, such as policy wordings, FAQs, training guides, and marketing content, are accurate, compliant, and easy to understand
Conducting competitor analysis, identifying opportunities for improvement, and delivering actionable insights
Reviewing and approving marketing activity for technical accuracy and compliance with FCA regulations
Representing the department at exhibitions, events, and member forums
Maintaining personal and team compliance with FCA requirements, including completing CPDProcess Improvement:
Implementing reporting systems to track and analyse workload
Identifying trends and areas for improvement from data, customer feedback, and contact centre engagement
Optimising workflows to increase efficiency and reduce costs
Delivering enhanced member understanding and better customer experiencesTechnical Skills Required:
Proficient in Google Suite (Docs, Slides, Sheets) or Microsoft Office (Word, PowerPoint, Excel)
Strong analytical skills to create and present detailed reports
Familiarity with CRM systems and insurance-related platforms (preferred)
Excellent writing skills for drafting policy documents, customer communications, and technical materials
Knowledge of FCA compliance and risk management processesAbout You:
Proven experience managing teams, delivering results, and improving operations
Expertise in travel insurance or personal lines insurance, including policy structures and underwriting
Strong skills in writing and reviewing technical documentation and marketing materials
Highly organised, with the ability to manage multiple tasks and prioritise effectively
Knowledge of travel insurance is highly desirable
Excellent communication and stakeholder management skillsSalary & Additional Benefits:
£45k-50k depending on experience
Refer a friend and receive a retail voucher of your choice up to the value of £500 (Full details available on our website)Refer a friend and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer