Summary
As part of this Apprenticeship, you will be providing IT technical support within Preston School Academy, providing a friendly and responsive service to requests for assistance from all users. You will be working closely with other members of the team to resolve issues as appropriate in an efficient manner.
Wage
£11,648 a year
Training course
Information communications technician (level 3)
Hours
Monday to Friday 8:00am - 3:30pm
35 hours a week
Possible start date
Monday 3 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Respond to and prioritise routine and emergency IT requests across the school as required or directed. Any issues that cannot be resolved in a timely manner will need to be escalated to the 1st, 2nd or 3rd line IT support technicians.
* Rectify where possible any damage to IT equipment in classrooms/offices.
* Check for health and safety issues and report any potentially dangerous situations.
* Work in compliance with the Codes of Conduct, Regulations and policies of the Local Authority and its commitment to equal opportunities.
* Use the Online ticket system for issues that have been logged; update the call status of jobs, including any interim work that has been completed on a job.
* Assist in the maintenance of the IT Inventory to ensure that it is accurate and up to date including details and location of all equipment, especially in the event of equipment being moved or end of life.
* Check that all IT equipment is clean and fit for use. Ensure that any relevant filters are cleaned. (Ensuring that H&S procedures are followed, and ensuring you understand the implications of the Working at Heights Legislation).
* Perform routine maintenance tasks. This may include installing basic software packages and setting common options.
Where you’ll work
Preston School Academy
Monks Dale
Yeovil
BA21 3JD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
YEOVIL COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
The apprenticeship training is delivered through one to one sessions scheduled for every 2 weeks. This training will teach you the knowledge, skills and behaviours set out in the Information Communications Technician standard. On completion, the apprentice will receive a Level 3 ICT qualification.
Requirements
Essential qualifications
GCSE in:
* English (grade Grade 9 – 4 / A* - C)
* Maths (grade Grade 9 – 4 / A* - C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
- The role may occasionally be required across other schools within the South Somerset Hub of the Academy Trust, as this may involve collaborative projects or support needs. A driving licence is not necessarily required as this will always be as part of a team. - An Enhanced DBS check is required prior to appointment.