Job summary To work as part of an established team providing dental telephone triage to patients in the Out of Hours period. This will include a high level of clinical assessment, advice and referral to appropriate Out of Hours Dental Emergency Services as required and provide Pharmacy/Analgesic Advice. Post holder shall be responsible for ensuring policies and procedures are adhered to, this includes effective communication with clinicians and other Health Care Professional. Main duties of the job 1. The post holder will be autonomous and mainly work from home; he/she will clinically assess patients needs and offer an appropriate outcome within a triage framework 2. The post holder will have the knowledge required to offer appropriate analgesic advice through the use of reference materials and regular pharmacy updates. 3. The post holder will have the ability to problem solve which may include system down time. 4. The post holder is required to give and receive sensitive information sometimes from patients who may feel vulnerable, have limited communication or be hostile or verbally aggressive. 5. The post holder will be required to communicate with nervous, anxious and upset patients/callers; patients with learning or behavioral difficulties, mental health problems, or physical disability. 6. Maintain accurate computerized consultation records using the Adastra Patient Management System. 7. Use complex telephony systems to handle calls and must be able to operate the systems while at home. 8. Implement policy that manages systems failure when required. 9. Actively participate in health and safety risk issues. 10. Access and make effective use of the language systems required for people with language difficulties (e.g. Language Line) About us EBPC is a well-respected enabler of high-quality NHS services. Established 27 years ago as an Out of Hours GP service, we have grown significantly and deliver a full range of services, 24/7, to support 111, Primary Care Networks, Integrated Care Systems, Acute and Community NHS Trusts. Date posted 03 February 2025 Pay scheme Other Salary £14.50 to £18.50 an hour Contract Permanent Working pattern Part-time Reference number B0322-25-0001 Job locations Inspired Easthampstead Road Bracknell Berkshire RG12 1YQ Job description Job responsibilities Scope and Range To provide a high standard of service to the patient/caller by dealing safely and promptly with all calls. To assess each patient by prioritizing the patients condition with aid of dental telephone triage framework and training given. To offer appropriate pain relief. To identify serious and urgent situations and refer patient to appropriate service within a specific timeframe. To provide callers with contact details for other NHS services as appropriate. To maintain accurate dental call logs. To ensure confidentiality process is adhered to at all times. To ensure continuous personal development by ensuring knowledge is up to date KEY RESPONSIBILITIES 1. The post holder will be autonomous and mainly work from home; he/she will clinically assess patients needs and offer an appropriate outcome within a triage framework 2. The post holder will have the knowledge required to offer appropriate analgesic advice through the use of reference materials and regular pharmacy updates. 3. The post holder will have the ability to problem solve which may include system down time. 4. The post holder is required to give and receive sensitive information sometimes from patients who may feel vulnerable, have limited communication or be hostile or verbally aggressive. 5. The post holder will be required to communicate with nervous, anxious and upset patients/callers; patients with learning or behavioral difficulties, mental health problems, or physical disability. 6. Maintain accurate computerized consultation records using the Adastra Patient Management System. 7. Use complex telephony systems to handle calls and must be able to operate the systems while at home. 8. Implement policy that manages systems failure when required. 9. Actively participate in health and safety risk issues. 10. Access and make effective use of the language systems required for people with language difficulties (e.g. Language Line) This job description lists the main tasks but is not exhaustive and will be regularly reviewed and updated in discussion with the post holder. Job description Job responsibilities Scope and Range To provide a high standard of service to the patient/caller by dealing safely and promptly with all calls. To assess each patient by prioritizing the patients condition with aid of dental telephone triage framework and training given. To offer appropriate pain relief. To identify serious and urgent situations and refer patient to appropriate service within a specific timeframe. To provide callers with contact details for other NHS services as appropriate. To maintain accurate dental call logs. To ensure confidentiality process is adhered to at all times. To ensure continuous personal development by ensuring knowledge is up to date KEY RESPONSIBILITIES 1. The post holder will be autonomous and mainly work from home; he/she will clinically assess patients needs and offer an appropriate outcome within a triage framework 2. The post holder will have the knowledge required to offer appropriate analgesic advice through the use of reference materials and regular pharmacy updates. 3. The post holder will have the ability to problem solve which may include system down time. 4. The post holder is required to give and receive sensitive information sometimes from patients who may feel vulnerable, have limited communication or be hostile or verbally aggressive. 5. The post holder will be required to communicate with nervous, anxious and upset patients/callers; patients with learning or behavioral difficulties, mental health problems, or physical disability. 6. Maintain accurate computerized consultation records using the Adastra Patient Management System. 7. Use complex telephony systems to handle calls and must be able to operate the systems while at home. 8. Implement policy that manages systems failure when required. 9. Actively participate in health and safety risk issues. 10. Access and make effective use of the language systems required for people with language difficulties (e.g. Language Line) This job description lists the main tasks but is not exhaustive and will be regularly reviewed and updated in discussion with the post holder. Person Specification Experience Essential Post Registration Experience up to 6 years Person Specification Experience Essential Post Registration Experience up to 6 years Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name East Berkshire Primary Care Address Inspired Easthampstead Road Bracknell Berkshire RG12 1YQ Employer's website https://www.ebpc.nhs.uk/ (Opens in a new tab)