Digital Mobilisation and Training Officer
6 month FTC
Salary: Competitve
Location: UK based on site 3 - 4 days a week
Position Type: Full-time
Company: Compass Group
Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical FM background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management. If you are ready to join a team of delivering game-changing technology implementations, apply now and be a part of our dynamic, forward-thinking organisation.
More about the role:
Key Responsibilities:
* Collaborate with business stakeholders, Compass business areas, and IT teams to support the development, deployment, and training of Compass Digital solutions.
* Support the Implementation and Technology team in delivering the Digital Technology Team programme.
* Conduct regular site visits to assist contracts with systems, training, and software mobilisation support.
* Work closely with mobilisation teams for new business and implementations.
* Support solutions partners with mapping, data gathering, and deployment during software development and mobilisation.
* Document and assist in data collection to support operational process and system development.
* Provide system administration and on-site software support as required, ensuring efficient operations.
* Create training documentation, reports, and system analysis as needed.
* Develop industry-focused solutions for equipment, site support, and training initiatives.
Who you are:
Our Digital Mobilisation and Training Officer will have:
Technical Skills
* Strong proficiency in Windows operating systems.
* Experience with Microsoft Office Suite and other commonly used software applications.
* Knowledge of networking principles and basic network troubleshooting.
* Familiarity with helpdesk and ticketing systems.
Soft Skills
* Excellent communication and interpersonal abilities.
* Strong attention to detail and problem-solving skills.
* Ability to work independently and as part of a team.
* Customer-focused approach with a dedication to providing exceptional service.
* Experience in customer-facing roles is highly desirable.
* Proven ability to diagnose and resolve technical issues effectively.
Work Environment:
* Mobile role within the UK with frequent overnight stays.
* Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
* Fast-paced environment requiring quick thinking and adaptability.
* Have an organised working practice with a mature and calm approach to all user situations
* Ability to write clear procedures including technical and user documentation
* Demonstrate broad interest in all aspects of the job and keeps abreast of technical improvements
* Ability to drive and flexibility to travel around sites