An exciting opportunity has arisen for an accomplished and highly committed manager to join our Senior Management Team at Sandwich Medical Practice.
We are looking for an experienced and proactive HR Operations manager who will work closely with the existing Senior Management Team and Partners. This is a new role, created as part of a restructure and succession planning. There will be opportunities to progress in this role.
The practice is keen to embrace digital technologies and innovation and we aspire to be at the forefront of this new way of working, enabling us to provide the best possible service to our patient population. We are therefore looking for a forward thinking and resilient leader who thrives in a dynamic healthcare setting, with a proactive and innovative approach to problem solving.
A healthcare background is desirable, but not essential. However, you must have strong demonstrable experience in HR, staff management, and operational leadership, ideally within a regulated or customer facing environment. The post has a broad remit and will include ensuring CQC compliance.
Main duties of the job
Key Responsibilities
1. Autonomous leadership and people management.
2. Take full ownership of staff leadership, ensuring high performance and accountability across all teams.
3. Manage, develop and inspire all clinical and administrative staff, including trainees, without relying on constant direction.
4. Take full responsibility for HR processes, including recruitment, onboarding, absence management and retention.
5. Ensure compliance with employment law, NHS regulations and internal HR policies.
6. Manage disciplinary matters, grievances and performance issues, ensuring fair and consistent handling.
7. Ensure compliance with IT security, data protection and information governance (IG) requirements.
8. Working as part of the senior management team, implement process improvements and drive digital efficiencies.
9. Support the senior management team and Partners in driving change and operational improvements.
About us
Located in the beautiful medieval town of Sandwich, we are a well-established practice serving a population of 13,500 patients across a wide geographic area. Our practice has expanded in recent years following a merger in 2019 and two extensions to the premises. We are part of the Deal and Sandwich Primary Care Network (PCN) and work collaboratively with our member practices.
We can offer a warm and welcoming work environment, where staff wellbeing is a priority. We strive to maintain a workplace where staff feel supported and valued in a fast paced and ever-changing NHS environment.
Job responsibilities
Job description: HR Operations Manager
Hours: Full Time
Closing Date: 4th April 2025
What we are looking for
1. Proven experience in autonomous leadership and line management you must be able to demonstrate success in leading, motivating and holding teams accountable.
2. Strong HR expertise, including employment law, recruitment, performance management and conflict resolution.
3. Experience with HR systems, IT platforms and electronic medical records.
4. Confidence to make decisions, take ownership and follow through on actions without supervision.
5. Exceptional problem-solving skills, with the ability to identify, analyse and fix issues without waiting for direction.
6. Strong leadership presence you must be able to command respect, lead from the front and drive real change.
7. Excellent communication and interpersonal skills, with the ability to engage with staff at all levels.
Person Specification
Experience
* Experience in HR, Staff Management, and operational leadership.
* Experience of working in a Healthcare setting.
* Knowledge of emis web clinical system.
Qualifications
* Minimum 5 years Managerial Experience, in a health care setting or within a regulated or customer facing environment.
* Leadership and / or Management qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£35,000 to £50,000 a year Depending on qualifications and experience
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