Artwork Support Administrator
Application Deadline: 7 January 2025
Department: Artwork
Employment Type: Fixed Term - Full Time
Location: Poole - Unit 1
Compensation: £25,000 - £26,000 / year
Description
Contract: 12-month temporary contract
Reporting to: Global Artwork Lead & Global Operational Lead
The Role
In this role, you’ll support global procurement and logistics for campaign assets, including labels, signage, and gift artworks, ensuring smooth delivery to international markets. You’ll manage digital assets, monitor spending, and ensure localisation aligns with brand standards through close collaboration with Artwork Support, Creative Production, Retail, and Manufacturing teams. Key responsibilities include overseeing UK-supplied logistics, handling export communications, and managing artwork changes to meet strict deadlines. Acting as a central contact for inquiries, you’ll provide updates and support for launches and events while building strong relationships with print suppliers to streamline production and deliver assets on time.
Development and learning
This is a junior position, which gives a good foundation into brand development at the heart of the business. Brand values and ethical purchasing directly related to LUSH can be developed for this role.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Global support for procurement and logistics for all/any product support and campaign assets as required - to include all or any: labels, signage, gift-related artworks, sundries + display, ad hoc assets for global markets
* Assisting with digital asset management systems - adding metadata, providing status updates to global Brand and Procurement teams.
* Accountability for spends - including scrutiny and cost-saving opportunities
* Ensuring the localisation processes are in line with brand guidelines, working closely with the Artwork Support team plus other Creative Production, Retail, and Manufacturing teams as required.
* Maintaining regular and tight communication with global artwork team reps, developing a clear process and providing tailor-made assistance.
* Logistical support - print and delivery processes for UK-supplied countries, from supplying orders, proofing supplier pdf’s, receiving parcels, checking, packing, labelling, tracking and sending out to countries.
* Responsible for sending out critical export communication around any artwork changes and updates, monitoring and following up actions taken, ensuring deadlines are met.
* Working with the Creative Production team to help manage the rollout of brand or soapbox campaign assets.
* Working collaboratively with supreme customer service to effectively represent the Artwork Support team, provide admin and comms support on launches, projects and events, and provide a smooth experience for other internal teams.
* Point of contact for filtering/assessment of inquiries on a daily basis - reacting quickly and communicating updates and changes, ensuring information is available promptly and questions answered or redirected to manage expectations.
* Understanding international requirements based on different countries’ needs and developing new processes or suggestions for best practices.
* Building and maintaining a strong working relationship with print suppliers as well as international and internal resources.
* Coordinating with the rest of the team to identify and prioritise production and translation needs, manage workflows and approvals to ensure on-time delivery of final content or assets.
* Assisting with hands-on Creative Production project delivery and mockup work where necessary
Skills, Knowledge and Expertise
Key skills
* Exceptional client-service skills (internal + external customers)
* Excellent communicator with a warm and friendly ‘can-do’ attitude
* Proficient in project tracking and timely responses
* G-suite proficient
* Microsoft Office/Google Workspace proficient
Advantageous skills
* Familiarity of print process (litho + digital)
* Awareness of artwork set-up and handling
Benefits
* 25 days holiday plus bank holidays
* *6 months’ full pay for parental leave (primary caregiver)
* *Enhanced paternity leave
* Bonus scheme
* Day off for weekday birthdays
* Holiday purchase scheme
* 50% discount on Lush products and spa treatments
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* *Financial childcare support on return to work
* We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
* Support groups, film nights, yoga, meditation sessions and much more
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