We currently have an opportunity within our well-established Service Department for a Preparation Vehicle Progressor. The successful candidate will be capable of looking after high volumes of vehicles, able to build excellent relationships and always give the very highest levels of customer service, creating outstanding confidence in the service offered. Partridge of Hampshire expect a professional performance and exceptional commitment to customer care, providing the highest standard of courtesy, integrity and empathy when interacting with colleagues and customer alike. Role responsibilities Track vehicles through preparation for sale process Liaising with the technical workshop, paint and body repair teams to ascertain the level of work required, ensuring the vehicle is ready at the promised time Updating sales team whilst their car is in our care and obtaining any necessary authorisations, handing over vehicles to a high customer standard Aware of the part you play in making the customers experience as enjoyable as possible, whilst providing the very highest level of customer service To record accurately vehicle information and organise your day
You must have confident and professional communication skills Enjoy working in a fast-paced environment, whilst recognising individual responsibility also have strong team working skills to contribute to the performance and success of the department You will have a passion for customer service, a process orientated approach and be well-presented Maintaining thorough product knowledge and updating your knowledge through manufacturer led training Knowledge of Kerridge / Drive / ADP DMS system is preferable
Would prefer experience in a similar role Benefits: 22 days' annual holiday plus bank holidays/Employee discount schemes/Pension scheme and more. We have a passion for the Brand, for people, processes and customer satisfaction We want you to receive your CV and covering letter if this is the role for you Job Types: Full-time, Permanent Benefits:
* Company events
* Company pension
* Employee discount
Schedule:
* Monday to Friday
Licence/Certification:
* Driving Licence (preferred)