Description
Hours: 45 hours per week Monday - Friday
Vines Group are a private family owned business with retailers across Surrey and Sussex; in 2020 we celebrated 40 years in association with BMW and MINI.
This is an exciting and challenging opportunity for you to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Most of your apprenticeship will be on-the-job training based at our centre with a mentor to oversee your work-based learning. A BMW representative will also visit you usually on a 12 weekly basis to set performance targets and ensure any development needs are being met.
The classroom sessions will be offsite and delivered at the BMW Group Training Academy based in Reading, Berkshire. You will also receive the added benefit of Functional Skills support during their programme if required.
On successful completion of the Advanced Apprenticeship, the qualifications attained will be:
1. IMIAL Level 2 Diploma in Customer Service
2. IMIAL Level 3 Diploma in Customer Service
Following on from completion of the apprenticeship, you will have a fantastic foundation to continue your career within the automotive industry.
Key Responsibilities
As a Motorrad Apprentice Aftersales Advisor, you will play a key role in delivering exceptional customer service while maximizing sales and efficiency. Your responsibilities include managing customer enquiries, converting them into bookings, and ensuring a seamless service experience by accurately recording vehicle information and following up on customer needs. You will also support parts operations by handling orders, advising on additional requirements, and maintaining stock control.
What We're Looking For:
* Excellent communication skills
* Keen to learn with an interest in development and progression
* Passionate about the automotive industry
* Hardworking
* Excellent attendance and timekeeping
* Reliable
* Ability to use own initiative
* Must have a ‘can do’ attitude; to be polite and courteous.
Rough Guide for Timeline of Events
Closing Date for Applications - 30th April 2025
Review of Applications - May 2025
Invite to interview - May / June 2025
Successful Candidates Invited to Work Trials - June / July 2025
Start Date - September 2025
Why Work For Vines Group:
Our employees are dedicated to what they do, so we believe it is important that we give something back. In addition, Vines is always striving to be a step ahead in the Automotive industry as such, our Brilliant Benefits at Vines package has all the usual things you would expect such as pension, product discounts and life assurance, but we also offer:
1. 24 days holiday (excluding bank holidays) increasing to 29 days as your length of service increases.
2. Day off for your birthday
3. Staff Car / Motorbike Purchase Scheme
4. Medical Health Cash Plan
5. Enhanced Parental Benefits
6. Work Life Balance – No Sundays!
7. Buy and Sell Holiday
8. Job Shadowing Scheme
9. Business Casual Dress Code
10. Free Staff parking (only for Gatwick roles)
11. Highstreet Discount vouchers, sabbatical leave, long service awards and much much more …….
Check out our full list of benefits here: https://www.vinesgroup.co.uk/staff-benefits/vines-staff-benefits
What makes a great team? A diverse team!
Don’t be put off if you don’t tick all the boxes. We know from research that candidates may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl? We know you're more than a CV, and the things that make you, you, are what bring potential to our business. Vines are committed to creating a diverse & inclusive culture through our people, leaders and strategy.
About Vines Group
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.
Our mission is ‘to inspire each other to delight our customers’, we do this through our ‘Winning Together’ brand values:
1. Working as One Team
2. Being Warm and Welcoming
3. Doing what you say you will do
We believe it’s these values which makes us successful.
We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. #J-18808-Ljbffr