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Account Manager Role
It’s hard to describe a typical day as an account manager, as no two days are ever the same! One thing’s for sure: there’s never a dull moment when you have a team of frontline colleagues to look after and close relationships with clients to nurture.
As an account manager, you’ll be responsible for a mixed portfolio of approximately 30 corporate, educational, and commercial contracts. You’ll need to use your agile thinking to switch between the different needs of the team, clients, and working environment to ensure we achieve the best outcomes every day. You’ll have direct line management responsibility for Supervisors and Operatives and will need to demonstrate the energy and drive to advance contracts.
As an account manager, you'll ask yourself, “Is this the best way to get the results we need?”, “Are we doing things sustainably?”, or “How can I better support my team?” Your team is your most valuable asset, and a happy team is a motivated one. Use your strong interpersonal skills to develop and support them.
This account manager job is for you if:
* You can manage and deliver cleaning services across multiple sites.
* You maintain strong client relationships and high satisfaction levels.
* You’re a people person who loves managing and leading a team.
* You can report on all KPIs and conduct audits and risk assessments to ensure compliance with Health & Safety requirements and legislation.
* You see opportunities for continuous improvement, cost savings, and account growth.
What we offer you
The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. As our teams grow, so can you.
The good stuff
* We are employee-owned, making you a beneficiary of our future success.
* Two paid volunteering days annually – from beach cleans to supporting your local community. You choose.
* Over 250 perks and hundreds of exclusive deals and discounts.
* Extensive training, development, and apprenticeship opportunities to grow and progress your career.
* Our Mosaic committee & Mental Health First Aiders leading initiatives on Wellbeing, Diversity & Inclusion at Churchill.
* Recognition and awards programs throughout the year to celebrate our stars.
Must haves
* Strong communication and people management skills to keep clients and your team informed and supported.
* Experience in a similar multi-site role.
* Knowledge of financial forecasting, budgeting, analysis, and Health and Safety systems.
* Proven organizational and time management skills.
* Experience in recruiting, managing, and coaching staff.
* Strong commercial awareness, financial management, and IT skills, especially Excel and PowerPoint.
* A clean driving license, as travel to different client sites is required daily.
Our commitment to Diversity, Equity, and Inclusion
Churchill is an inclusive, equal opportunity employer. We seek to attract, develop, and retain the best people from diverse backgrounds. We are committed to fair treatment, respect, and dignity for all candidates.
Reasonable adjustments
Please inform us of any adjustments needed to support you during our recruitment process. We’re happy to help.
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