Are you a successful Service Advisor looking to take the next step in your career?
Service Advisor – Heathrow
Salary: Paying up to £36,000 Plus Overtime 1.5x
Working Hours: Monday to Friday: 8:00 AM - 6:00 PM
The ideal Service Advisor:
* Previous experience in a similar role is essential.
* A passion to deliver a high standard of customer service
* Bags of personality and can take dealing with customers in their stride
* Excellent telephone and face-to-face communication skills
* Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
Service Advisor key responsibilities:
* Establish rapport with and provide outstanding care to the customer
* Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
* Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
* Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
* Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
* Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers t...