About the Opportunity:
This is an exciting opportunity for a dedicated person to join the Homes Operations Mortgages New Business Team, where you’ll play an integral role in successfully enabling the operation to be a high performing team.
The nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products. The core purpose of the role is to support our customer journey of ‘Help me own a home’ and provide the highest level of service through a breadth of decision-making across multiple brands.
The Role:
* Monday to Friday
* 8-hour days between the hours of 8am and 6pm
* 10 weeks of fully paid training provided
* £12.92 p/h
Key Responsibilities:
* Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems.
* Using your judgment to make complex decisions.
* Building strong relationships with brokers.
* Deliver a positive customer experience in colleague and customer interactions by phone, email or letter.
* Accurately calculate affordable lending on complex scenarios.
* Support affordability requests.
* Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process.
Requirements:
* Able to adapt to new challenges
* Highly curious and enjoys exploring beyond the o...