Fixed Term until 18th May 2025- 37 hours per week We are looking for an individual to join our Home Repairs Service and become our next Customer Experience Advisor, being the first point of contact for customers accessing our services. Multi-tasking in a busy team environment, you will be outbound calling customers to arrange Gas, Electrical, HSI, Solid Fuel, Pull Cord or associated compliance servicing appointments. You will also receive inbound calls and emails relating to these compliance services. You will be the point of contact for your colleagues and customers, handle queries promptly and to timescales so excellent customer service and communication skills are required. About You: You will have experience in working in a customer focused environment alongside having previously used Microsoft Office and other systems. Great IT skills along with keen attention to detail and keeping calm under pressure are needed for this role. If you are a current colleague, please speak to your manager as we will need Head of Area approval before progressing your application for this secondment. Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. A MBITIOUS FOR ALL - We are one team, aiming high for our customers. G ENUINE – We are authentic and encourage everyone to be themselves. A WAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration. M AKE THE DIFFERENCE – we are proactive and strive to make a positive impact. E FFECTIVE – We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We’re creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are Disability Confident Leader and guarantee that any individual with a disability will get an interview if they match all the essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose. It’s about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you’re out and about. We’ve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment. If you need any support with your application, please call 03000120120 or email askhralliancehomes.org.uk and we will be happy to help. dependant on role The benefits 33 days annual leave including bank holidays Your Alliance Day – a day off on your work anniversary Flexible working and agile working practices Learning and development opportunities Reward House - Benefits portal Health care cash plan Option to buy leave Cycle to work scheme Employee Assistance Programme Free on-site parking Documents