ABOUT GLENIGAN At Glenigan, we deliver the most accurate and comprehensive construction sales leads in the UK. We combine this with business analysis and forecasting, enabling businesses to make sales, win contracts and plan for future growth. Joining us means joining an ambitious and determined team with a proven track record of year-on- year double-digit growth, where innovative thinking is encouraged, and results are generously rewarded. The Credit Controller is accountable for managing customer accounts; maintaining effective control of DD’s, customer queries, deposits & credit checking, from various sources and preparing a range of reports to support the wider Finance function and the Company as required. KEY ACCOUNTABILITIES Key Responsibilities To set up Direct Debits (DD) within agreed timescales resolving related queries as and when they arise, ensuring accuracy and completeness of data at all times. To actively provide DD contacts, whilst liaising with customers by telephone and email. To maintain customer queries, ensuring customer excellence of response within 24 hours of request. To action NetSuite tasking for the processing and management of DDs, whilst equally maintaining accurate and retrievable records for audit purposes. Maintain a deposit and credit process. Ensure response and availability to respond to customer calls, and Account Managers and others as required. Manage general credit control on failed DDs and cancelled DDs. Actioning and matching credits & rebilling as required. Processing the suspension of accounts as and when required. Coding the financial inbox for area of responsibility Manage own inbox area with prompt response especially the customer. Maintain the details of customer refunds, available as requested. Ensure and chase customer failed or cancelled DD’s mandates. This list is not exhaustive and there may be other activities you are required to deliver. QUALIFICATIONS & EXPERIENCES Competent PC application skills Excellent Excel skills Knowledgeable and experienced in the use of accountancy software. Discreet and confidential approach to financial matters and records. Experience within a finance department, preferably within a customer focused service organisation. PERSONAL ATTRIBUTES Excellent and professional manner always. Ability to work under pressure and meet tight deadlines. Excellent telephone manner, Clear written and verbal communication skills, able to communicate effectively under different situations, always acting professional, Build good relationships with internal (staff) and external customers WHAT WE OFFER Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits. 25 days of holiday per year – with the option to buy or sell between 1-5 days. Plus, an extra paid days holiday for your Birthday Great learning and development opportunities Pension Life Assurance & Income Protection Volunteering Opportunities Annual or Season Travel Ticket Loans Flexible benefit packages that include the Cycle to Work option. We also place great importance on health, lifestyle, and wellbeing consistently.