Description
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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions in-store
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
* Assisting with customer queries using strong product knowledge, including allergies and dietary requirements
* Maintaining cleanliness and store upkeep in collaboration with your team
* Working on the shopfloor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service – an excellent opportunity to develop new skills and experience
Who we are looking for
* A passion for delivering a great customer experience with a friendly attitude
* Experience in a customer-facing role, preferably within hospitality
* Ability to work well within a team, build relationships, and enjoy celebrating success
* Punctuality, professional appearance, and a proactive, hardworking attitude
* Eagerness to learn new skills and gain new experiences
* Ability to thrive in a busy, fast-paced environment
* Demonstrate our values: being a united team, continuous improvement, positivity, passion for gardens, and customer focus
What we offer
* Generous annual leave entitlement, with flexible holiday use
* Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
* Support from Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards
* Opportunities for development via Dobbies Academy and eLearning platforms
* A passionate, diverse, and supportive culture focused on customer satisfaction
About us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate gardens and plants through our products, services, and community engagement. Many stores feature cafes or restaurants, and we host events and charity initiatives. We are committed to being a great place to work, fostering a culture of success and personal growth.
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