CORPORATE AND HOSPITALITY EVENTS No day is ever the same when you join our Corporate & Hospitality Events Team
we deliver knockout events week-in-week-out for some of the UKs biggest brands. One day you may be taking care of delivering on-track action for our corporate clients in our roaring Aston Martins and the next, you may be delivering an exhibition for 3000.? We're
a highly motivated,
innovative
and specialised group of Event managers,
coordinators
and assistants. We oversee all aspects of an event from catering (delivering over 30,000+ business lunches a year!), AV, security, cleaning to health and safety and budget management. We love bringing any story to life with the creativity of our team of experts and the flexibility of our impressive International Conference & Exhibition Centre with 22 flexible spaces, and the on-site Hilton Garden Inn.? JOB PURPOSE To ensure the effective and efficient planning and delivery management of Silverstones hospitality operation
in accordance with
the company brief, company policies and procedures, and within agreed budget and profit margins. To support in the management of clients in the preparation,
organisation
and delivery of Event Hospitality. To help always ensure that the job holder has full awareness of the companys customer care goals, and they use their best endeavours to ensure they are implemented through their own actions and attitude by, for example
entering into
the team spirit, having a polite
manner
and
anticipating
visitor requirements. You will help grow the events through introducing
new ideas
and concepts and ensuring that they are represented at the right events with the right target audience. KEY RESPONSIBILITIES S
uccessfully
support the Senior Hospitality Management team in the
manage
ment of
Silverstones
British Grand Prix Hospitality Operation.
Oversee the planning and delivery of all our third-party hospitality operations on site at the British Grand Prix
.
Oversee the planning and delivery of the wider events calendar hospitality operations.
Compile packages for ad-hoc race day hospitality enquires with the sales team.
Support in the
administer
ing of
all aspects of events to include but not limited
to,
booking systems, post-sale documentation, fulfilments of event packs including ticketing, budgets and
purchasing
.
Operational responsibility for organising and
documenting correctly
all aspects of race day hospitality events
initial
handover, budget management, site planning, security and stewarding, traffic management, catering, entertainment and AV, cleaning, temporary facilities, signage,
hostesses
, furniture,
emergency
and contingency planning to post event evaluation and final account reconciliation.
Accurately recording and communicating hospitality and catering event information to all stakeholders internally and externally, and to work in partnership with the sales and marketing departments to ensure where
possible events
are marketed to engage a wider audience.
Compile
with the support of the hospitality coordinator and administration team
all event briefing packs for managers and supervisor.
Support in the r
eporting of all event financials to the required internal stakeholders. Conduct post event reconciliation,
review
and ensure all feedback is acted upon to affect positive change with agreed action plans.
To continually review processes and procedures to improve efficiency across departments and the business.
To ensure all operational systems are kept up to date with information.
To be
one of
the first point of contact for customers and provide impeccable customer services support to ensure both the needs of the customer and Silverstone are met, including sites visits
.
To liaise directly with internal and external suppliers and contractors to order products and services in
a timely
and professional manner whilst ensuring purchase orders are raised
in accordance with
financial procedures.
To be proactive and find ways of capitalising on re bookings of existing customers and
maintaining
a strong relationship.
To
assist
in
identifying
and creating new commercial opportunities to broaden and build the business and maximise opportunities. Creatively look at ways of enhancing the
hospitality experience
from both the customer and business perspective to improve revenues, customer experiences and reduce costs.
To achieve maximum profit by maximising on sales and client alterations, ensuring profit margins are achieved.
To ensure all reports are updated accurately in
a timely
fashion.
Ensure contractors only work onsite when they have completed the
appropriate documentation
and are aware of the correct area(s) to work.
Ensure contractors work within guidelines as set down in the
appropriate certificates
and permits to work (including scanning and
identifying
underground services where relevant).
To work as part of the team to develop others and to support workloads to ensure the commercial and operational success of the events.
Support the corporate events team in the delivery of corporate events as
required
.
Responsible for the setup
and
de rig of an event and ensure that the site and venue are returned to the venue in the same state it was handed over and
complies with
company standards.
Ensure company food safety policies and processes are adhered to.
Collaborate with the culinary team in menu planning, development,
costings
and service styles.
Ensuring that all hospitality functions are
operated
and delivered to the agreed KPIs and service standards.
Manage the hospitality light equipment audit and stock levels including temporary hire equipment for all
short and long term
requirements
.
Compiling the relevant health and safety paperwork for each event and reviewing where necessary to ensure all detail is correctly covered
.
Support the Senior Hospitality Manager with contracts for internal and external stakeholders.
TEAM RESPONSIBILITIES Plan accordingly the individual areas of responsibilities and workflow for the operational Hospitality delivery Team.
Create a positive, proactive culture and environment within the department
.
Always promote the professional image of the company by ensuring
high standards
of both professionalism and personal presentation
.
KEY RELATIONSHIPS Hospitality
Sales Team,
Catering Team
Public Events Team
Marketing Team
Customer Service Team
Ticketing Team
Finance Department
IT Department
Corporate Events Team
Venue Team
External suppliers.
KNOWLEDGE,
SKILLS
AND QUALIFICATIONS Minimum of
3
years experience working in the events industry
.
Experience within large Event Venues
or a hospitality environment desirable
.
Experience within a 5* hospitality and catering environment
.
Experience in account management desirable
.
Experience of dealing with international event teams desirable
.
Commercially and operationally minded with a hands-on approach
.
Ability to take ownership and problem solve, is proactive and self-motivated
.
Works well as a team player and uses own initiative
.
First class host skills and passionate about customer service
.
Proven leadership ability in managing and developing teams
.
Excellent eye for detail, with strong organisational, time management & interpersonal skills
.
Personal Licence holder desirable
.
IOSH qualified desirable
.
First Aid Trained desirable
.
Flexible approach in working hours
including weekends.
Advanced computer literacy in Microsoft products
.
Full clean UK driving licence
.
Willing to go the extra mile to delight the customer
.
Motivates and empowers others to reach business goals
.
Is clear and articulate in oral and written communication
.
Recognises and rewards contribution of others
.
Demonstrates conviction in finding innovative approaches to solutions
.
Accepts and meets stretching targets
.
SUSTAINABILITY We
dont
just look after our team and our fans. We want to look after our world too.
We're
committed in our responsibility to reach our zero-carbon goal. So,
we've
adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venues power - with all
other energy from 100% renewable sources.
?Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.
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