Customer Engagement Specialist
Based in Coventry
£23.96 - Inside IR35 - Umbrella Rate
£17.96 - PAYE
40 Hours per week.
Job Summary
Contechs are seeking a dedicated and enthusiastic Customer Engagement Specialist to join our dynamic team. The ideal candidate will excel in fostering relationships with clients, ensuring their needs are met while promoting our services. This role requires strong communication skills, both verbal and written, and the ability to engage effectively.
The Role;
* An expert Customer Engagement Specialist who can offer and deliver robust solutions, whilst always adopting a Customer First approach, which achieves fast case resolution.
* You will be able to identify opportunities for process improvement, both in the Customer Relationship Centre and Retailer network, and ensure this is raised through the relevant reporting platform
* Promote a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
* Provide support to our network to assist them in achieving a ‘best in class service” driving customer loyalty and retention
* Achieve positive results that generates high Customer Satisfaction and loyalty.
WHAT YOU'LL NEED
* Retail Management/Supervisor/Team Leader Experience is desirable
* Stakeholder Management experience
* Exceptional Customer Service skills - Call Centre experience is pre...