Todd Doors, the UK’s leading supplier of quality timber doors, are recruiting now for an enthusiastic Online Door Expert to join our Northolt-based team, selling high-quality doors to individuals and trade customers online, over the telephone, and via “Livechat”. At Todd Doors, we pride ourselves in delivering the very highest levels of customer service and product knowledge.
The successful candidate will bring their valuable experience of selling specific products or technical sales in a similar environment to this job, dealing with all customer orders and queries in a confident, efficient, professional, yet friendly manner. Comprehensive product training will be given.
Role Reporting To: Customer Contact Manager
Hours: 40 hours per week, 5 days per week. Mon - Fri 08.00 - 17.00 or 08.30 - 17.30. Sat & Sun 09.00 - 17.00
You will be joining a busy Customer Contact Centre, where your enthusiasm for providing outstanding service primarily via the telephone will delight our customers.
You will be handling telephone calls and “live person” instant messages which are generated via the Todd Doors e-commerce website and will be expected to professionally deal with queries, converting them into orders whilst providing exceptional consumer advice on our products.
Key Aspects of The Role
1. To act as the first point of contact for all inbound online and telephone sales inquiries.
2. Providing expert door advice whilst upselling and cross-selling products such as door furniture.
3. Processing orders and raising quotations over the telephone and via Live Chat.
4. Processing orders generated by the Todd Doors website.
5. Liaising with customers to book deliveries.
6. Following up on active quotations.
7. Confidently communicating with customers via Telephone/Live Chat/Email, and dealing with their enquiries efficiently.
8. Advising on customer feedback and faults regarding the website.
9. Professionally representing the company at all times.
The Candidate
1. A persuasive and energetic personality.
2. Excellent telephone sales skills, preferably gained in a similar environment.
3. Confident in giving customer product information and advice.
4. Handling payments over the phone or via the website with confidence and due diligence.
5. Familiarity with a typical order processing function.
6. Strong verbal and written communication skills with a good eye for detail.
7. Experience of converting tentative enquiries into confirmed sales.
8. Good understanding of Microsoft Office applications.
9. Good understanding of Live Chat applications would be advantageous.
10. Previous experience of working in a Retail/DIY or call centre environment is essential.
Job Type: Full-time
Pay: £28,808.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
* Referral programme
* Sick pay
* Store discount
Experience:
* Online Chat: 1 year (preferred)
* Product sales: 1 year (required)
Work Location: In person
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