Engineering Support Desk Administrator, Leeds
Client: First Response Group
Location: Leeds, United Kingdom
EU work permit required: Yes
Job Reference: 7b0ddc774d80
Job Views: 9
Posted: 09.02.2025
Expiry Date: 26.03.2025
Job Description:
About the Role
We are on the lookout for a dedicated Engineering Support Desk Administrator to play a pivotal role in our business operations. Your primary responsibilities will include:
* Overseeing the installation, management, and maintenance of our security systems.
* Ensuring all systems are consistently online and functional.
* Serving as a key liaison for both our valued clients and colleagues.
Our working hours are from 09:00 am to 5:30 pm, Monday to Friday, and the position is based in our Leeds Head office.
We believe in nurturing our employees’ growth, and as such, we provide comprehensive training and support throughout your tenure with us. As our company continues to grow and expand, there will be ample opportunities for you to develop and advance your career. Join us in our journey towards success!
Key Responsibilities
* Daily Integrity Testing
* Assisting with scheduling planning Installs & Decoms
* Immix Management
* Ratification of Job Cards
* Checking all systems have been commissioned correctly.
* False alarm management & proactive planning to reduce incidents.
* Stock & Asset Management
* Tech Support to engineers, colleagues & customers
* System functionality – Ensuring that systems remain online and providing any necessary support to internal colleagues.
* Maintenance planning & reporting (Planned and reactive)
* Ensuring that all Technical works are captured for billing and billed accordingly
* Ensure all PPM visits are carried out
Minimum Requirements
* Previous experience in a technical function
* Effective communication skills at all levels
* Critical thinker & problem solver
* Ability to prioritize and work to deadlines
Desired Skills
* Technical understanding of CCTV & Alarm Monitoring systems
* Previous use of Immix Monitoring Software
* Experience working in Security, FM or Construction Markets
About Company
First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.
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