Our team is growing.
The role of Customer Services at CRS is primarily to communicate with our customers via telephone and written communication methods. You will predominantly be dealing with customers in arrears and helping with general account queries such as balance requests or direct debit date changes. We strive to ensure that our customers receive a professional, compliant journey at all times therefore outstanding customer service skills are paramount. In addition, we look for people with great work ethics with the ability to be able to work to tight deadlines and communicate effectively at all levels. Within a regulated environment and fast paced department there are of course service levels, KPI’s and targets to be met which are all geared to meet our customers’ expectations whilst achieving the business goals.
The Role includes but not limited to;
* To speak to customers via telephone, written communications and/or any other digital methods introduced into the department / function to discuss account queries and repayment options
* Set appropriate, sustainable and compliant repayment arrangements
* To address failed arrangements in an appropriate and timely manner
* Address customer’s change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
* To liaise with other departments to ensure the customer receives the correct outcomes to collections issues raised
* Ge...