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Job overview
This is an exciting opportunity for a conscientious, enthusiastic and motivated person to provide clerical administrative support to the pharmacy clinical trials service at the University Hospitals of Leicester (UHL). This role will be based at the Leicester Royal Infirmary; however, the successful candidate may on occasion be required to work at other sites.
You will need to have completed an NVQ3 in Business Administration/Customer Services, RSA3 or have the equivalent experience to meet the criteria listed on the job specification. You will also need to have the relevant office administrative/clerical experience for this exciting role.
Main duties of the job
* Respond to, and ensure internal and external telephone calls are dealt with in a timely, polite and courteous manner.
* Monitor and manage a shared email box and calendar.
* Record and update data on the relevant clinical trial documentation/computer systems.
* Accept the delivery and process all incoming post and clinical trial materials.
* Carry out required environmental checks of the clinical trials under supervision of the technical staff.
* Raise, record and issue invoices for the clinical trials services to ensure regular income is collected and deal with financial discrepancies.
* Produce regular reports from databases to monitor performance indicators/metrics, local processes and compliance.
* To report any employment or staff issues of concern.
* To assist in the induction and training of all staff.
Person specification
Experience
* Experience in a customer or patient-facing role and understanding of customer care.
* Previous Admin experience.
Educational requirement
* Educated to GCSE grade C or above in Maths & English or equivalent.
* NVQ3 in Business Administration/Customer Services or equivalent experience.
Communication and relationship skills
* Effective written and spoken English.
Skills
* IT and keyboard skills.
Additional Information
Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms. UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.
If you think that you meet the criteria for this post then we would love to hear from you.
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