You will be joining Reposit during a period of growth, working closely with our partner letting agents to solidify the Reposit product and develop our partnership. You will also be responsible for onboarding new agents covering training and providing support as and when required. As you will be joining early in Reposit’s journey, you will have the opportunity to make a real impact rather than just being a cog in a wheel.
In this remote role, you will make a critical contribution to the growth of the business by enhancing and supporting the journey our letting agent partners have with us.
You will have the chance to:
* be part of a successful startup and the leading deposit alternative provider in the UK;
* join a collaborative fast-paced start up culture that relies and thrives on individuals who take initiative to go above and beyond;
* be part of a close knit team who are united to make a real difference in the UK rental sector, and have fun whilst doing it!
* become a key and valuable member of the team, focused on partner growth;
* Provide onboarding support to our partners, this includes regular proactive telephony contact, email support, training where needed and identifying opportunities and implementing process improvements to grow Reposit sales
About Reposit
Reposit is a fintech company founded with the mission to improve the rental industry for Agents, Landlords and Tenants. Our core product is an innovative alternative to costly and clunky cash deposits. With Reposit landlords get more protection, agents generate additional revenues, and tenants save money upfront - only having to pay our fee of 1 week’s rent instead of the 5 weeks’ needed for a cash deposit.
Since our launch, we have partnered with hundreds of estate agents, property managers and build-to-rent companies who promote our product to tenants & landlords across the country. We also integrate with leading software providers to the industry, such as tenant referencing and CRM companies.
We are a remote-first company but meet-up monthly to work together and socialise.
What's it like to work at Reposit?
We are a lean team building a robust and sustainable business. Not just a hype machine. We care about delivering on Reposit’s mission for our customers. Being a startup we need to be agile and move fast. We also understand that it is a marathon that requires patience and resilience to achieve success in the long run.
As a remote-first company, it is essential that we have a team of self-motivated people who can work productively on their own as well as keeping in frequent communication with the wider business. We encourage team members to take an interest and learn about our business as a whole.
We value people who are proactive in making their work and team more efficient in order to leverage their impact on the business. We believe our team should be empowered to make their own decisions and choose the best way to solve problems. We love to look at the data and see the impact of our hard work. If something doesn’t work, we learn and move on. No blame.
We are a friendly and down to earth bunch and enjoy getting together either remotely or in person to keep that team spirit strong. We meet-up in person each month, with more regular remote socials.
We cringe at politics and much prefer frank and honest conversation. We encourage open communication across the company, and have a weekly “all-hands” to support this. Although we understand that culture evolves and it can be oversimplifying to codify it into a handful of words, here are some things we look for in all Reposit team members:
* You care: When you engage in doing something, you demonstrate genuine care for the quality of your work, your teammates, and ultimately the success of the business in delivering for customers and achieving its mission.
* You embrace challenge: You thrive on being challenged and seek opportunities to push yourself. You are a problem solver and enjoy the satisfaction of overcoming obstacles. As a result, you lean towards situations with a level of uncertainty or higher risk and reward.
* You are proactive and self-driven: You take initiative and don’t require constant guidance or instruction. You are able to anticipate needs and take action before being told.
* You collaborate: You work collaboratively within your team and with other teams in the business to achieve the best results in the most efficient way. You are conscious of the impact that our work has on other people and considerate of other people’s time and responsibilities. Importantly you are able to adapt and work well with others, even those who have different communication and work styles to your own.
If this sounds like you, it’s likely that you will fit in well!
What you will do
The Onboarding Executive will play a critical role in ensuring that new agents are thoroughly trained and engaged with Reposit’s product from day one. This role requires someone who is an excellent communicator,
highly organised, and passionate about delivering training and support agents. In this role you will:
* Onboarding checklist: Ensuring the agent has had training sessions covering all aspects of Reposit’s product, services and processes. Taking the agent through all points of the onboarding checklist
* Onboarding Process Management: Develop and manage a structured onboarding program to ensure new agents are supported throughout the initial stages of their journey with us and none are missed
* Engagement and Support: Provide ongoing support and engagement to new agents during their initial weeks, addressing any questions or challenges they may face.
* Resource Development: Create and update training materials, guides, and resources to ensure they are current and relevant.
* Performance Monitoring: Monitor and assess the performance of new partners during the onboarding period, providing feedback and additional training as needed.
* Collaboration: Work closely with the sales and partnership development to ensure a seamless onboarding journey for agents
* Feedback Collection: Gather feedback from new agents regarding the onboarding process and use this information to make continuous improvements.
KPIs:
1. Ensure every new agent has completed the onboarding checklist and is offering Reposit on every tenancy possible
2. Convert partners who have signed up to active partners at the targeted level
3. Ensure all new agents have adapted their renewal and rent increase process to include switch
Milestones:
By 3 months you will have:
* A clear understanding of the Reposit product, Reposit system and be able to carry out day to day account management of your own partners unassisted
* Be able to successfully deliver onboarding training including;
1. How to automate the offer of Reposit
2. How to maximise sales from existing tenancies with Switch
3. How to raise end of tenancy charges
By 6 months you will have:
* Converted at the targeted rate of new agents to new active partners
* Understanding the tenancy progression journey of different partners and how Reposit can be offered to achieve best conversion rates & consistency
* Successfully implemented switch with 10 agents
* Successfully handed over new active partners to Partnership Development
By 12 months you will have:
* Establishes yourself as a integral part of the business contributing to business growth
* Be able to identify multiple key achievements where you have personally contributed to the overall Reposit sales target
Important Characteristics
* Great at communication: You can talk to letting agents, landlords and tenants in a confident and professional manner with ease
* Customer-focused: You prioritise partner satisfaction, but are also comfortable to handle difficult situations and discussions with partners
* A problem-solver: You can tackle challenges quickly and effectively, allowing you to remove the blockers preventing maximum sales
* Emotionally intelligent: You handle tough situations with care
* Tech-savvy: You are comfortable using digital tools to get things done efficiently.
In short, they're friendly, organised, and good at finding practical solutions that deliver results.
Experience, Qualifications & Competencies
Essential
* 1 year experience working within a sales or account management role
* Great computer skills
* Excellent communication and literacy skills
Preferable
* Experience working within the sales lettings or BTR industry for at least 1 year
Compensation and benefits
* Base Salary £30-35k + Commission
* Remote role with monthly and quarterly meetups
* Company equipment including a Macbook, second screen etc, plus a £500 remote work budget to make sure you are set-up with everything you need!
* 25 days holiday + bank holidays for the first 2 years, adding 1 additional day per year until 28 days.
* Your birthday off!
* Employer’s pension scheme
* Eligibility for company stock option scheme after 12 months in the company.