Service User & Carer Engagement Co-ordinator
Band 6
Main area: Patient Experience - Secure Care
Grade: Band 6
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 350-SC7071331
Site: Secure Care Division
Town: Merseyside
Salary: £37,338 - £44,962 Per Annum Pro Rata
Salary period: Yearly
Closing: 15/04/2025 23:59
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce.
Job overview
The Service User & Carer Engagement Co-ordinator will take lead responsibility for the involvement of service users and carers within the Specialist Learning Disability Services within the Secure Care Division of Mersey Care.
The role will ensure that involvement is meaningful, appropriate and representative of all service users and carers working towards co-production of the new unit and how services are run within it.
Main duties of the job
1. To co-ordinate and support all aspects of Triangle of Care self-assessment and action planning across the Secure Care Division.
2. To extract, analyse and interpret data from various sources to support performance analysis and reporting regarding service user and carer experience.
3. To co-ordinate the production, validation and submission of regular performance and commissioning reports relating to the monitoring and improvement of service user and carer experience.
4. To co-ordinate and respond to ad hoc requests for information regarding service user and carer experience.
5. To advise and support wards and teams on the use of performance information and to promote accurate and timely recording of data.
6. To support the Division in the development of team/ward-level performance assurance frameworks relating to patient and carer surveys.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region.
We offer specialist inpatient and community services that support physical and mental health, including learning disability, addiction, and brain injury services.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient.
Detailed job description and main responsibilities
This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the post holder.
Person specification
Qualifications
* Educated to degree level within a relevant field or equivalent experience.
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Experience
* Evidence of continuing professional development relevant to the role.
* Experience of working to tight timescales and delivering on time.
* Evidence of effective team working.
* Experience of working in a busy role with strong prioritisation skills.
* Experience of working with a patient information system.
* Experience of group facilitation and coordination of stakeholder events.
* Experience of leadership and project management.
* Experience of working with a range of service users and carers in a health care setting.
Knowledge
* Knowledge of current issues relevant to learning disabilities and mental health.
* Knowledge of current issues relating to carers.
* An excellent knowledge of national and local policy and practice relating to Service User/ Carer information, support and engagement.
* Knowledge of developments across the Secure Care Division and the wider organisation.
* Sound knowledge of NHS Statutory Reporting, Data Flows, and Commissioning process.
* Knowledge of NHS performance monitoring.
* Demonstrated knowledge of Equality and Human Rights Legislation.
Skills
* Data analysis skills.
* Ability to work independently and committed to high standards of performance.
* Ability to support the change agenda relating to service users and carers.
* Well-developed report writing and presentation skills.
* Ability to utilise computer software and develop and create reports involving statistical analysis.
* Ability to convey complex messages in easy-to-understand terms.
* Ability to self-motivate and work on own initiative.
* Ability to work flexibly and as part of a team.
* Able to communicate effectively both verbally and non-verbally.
Please ensure you check the email account from which you apply for all correspondence. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum criteria for the role in the person specification.
Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist.
The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
FULFIL YOUR POTENTIAL AND SPREAD YOUR WINGS WITH MERSEY CARE
At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do.
You’ll be joining one of the most innovative and progressive NHS trusts in the country.
You’ll have a home in the North West of England where your work/life balance is respected.
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