Job Description
Hotel Indigo Exeter is a boutique hotel situated in the heart of Exeter, Devon, UK. Located at 3 Catherine Street, EX1 1EU, it is just a short walk from the historic Exeter Cathedral and the city's vibrant shopping and dining districts.
History and Design: The hotel is housed in a building with rich history, originally known as Colsons Department Store, which opened in 1792. The design of Hotel Indigo Exeter pays homage to its heritage, with each of the 104 rooms reflecting elements of the city's history and culture.
At Hotel Indigo Exeter, a Night Porter plays an essential role in ensuring the smooth operation of the hotel during the night shift. Their responsibilities typically include:
1. Guest Services:
o Assisting guests with check-ins and check-outs, especially for late arrivals or early departures.
o Handling guest queries, providing information about the hotel facilities, and offering recommendations for local attractions.
o Ensuring the safety and comfort of all guests during the night, addressing any concerns or special requests promptly.
2. Security:
o Monitoring the security of the hotel, including checking the building's entry points and surveillance systems to ensure everything is secure overnight.
o Assisting with emergency procedures and ensuring the safety of guests and staff during their shift.
3. General Duties:
o Maintaining a clean and organised hotel environment, including handling late-night deliveries or restocking areas as needed.
o Assisting with the management of the bar and restaurant areas, especially if open during the night or if guests require room service.
4. Administration:
o Completing any end-of-day administrative tasks, including checking the hotel's booking system and reviewing reports.
o Assisting with any financial transactions, including processing payments or managing guest accounts.
The role of a Night Porter combines guest service, security, and operational tasks, ensuring that the hotel functions smoothly and guests have a pleasant and safe stay overnight.
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