Job Title: Concierge Service Assistant
Contract Type: Temporary
Hourly Rate: £13.00 - £13.50 per hour
Working Pattern: Full Time
Location: Reading
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! Our client is looking for a Concierge Service Assistant and become the face of our premier concierge services.
Key Responsibilities:
As a Concierge Service Assistant, your primary responsibilities will include:
Greeting clients with a warm and friendly demeanour, ensuring a positive first impression.
Assisting clients with inquiries, providing information about services, local attractions, and amenities.
Coordinating and managing various requests, including reservations, transportation, and event planning.
Maintaining accurate records of client interactions and requests to ensure seamless service delivery.
Collaborating with team members to ensure all client needs are met promptly and efficiently.
Handling customer complaints and feedback with professionalism and a focus on resolution.
Upholding the values and standards of our concierge service at all times.
What We're Looking For:
We are seeking candidates who possess the following qualifications:
Previous experience in a customer service role, preferably in hospitality or concierge services.
Strong communication skills with the ability to buil...