Competitive Salary + Car + Generous Bonus Scheme + Benefits
* Location: UK |
* Contract type: Permanent (Full-Time) |
* Closing date: 1st January 2025
Overview
The National Account Manager is responsible for managing relationships and service delivery to our NHS customers - specifically with the large national Contract Caterer providers.
You will manage and develop a joint strategic partnership through building excellent relationships with the whole healthcare team and wider apetito team and ingrain yourself in the portfolio of your accounts. Your role will drive forward joint strategies and initiatives to deliver real competitive advantages within the lifetime of the contracts and capitalize on growth opportunity for apetito.
The National Account Manager will work in collaboration with the contract caterer’s business, supporting tenders and bids for new business, demonstrating the strength of our partnership and proposition with the key aim of growing revenue in a profitable fashion and retaining the business at the end of the contract term.
The National Account Manager role is a chance to bring to life our ethics and sustainability agenda, something of great value to the NHS and to work closely with the B2B Category Manager & NPD team to develop and innovate within the product range. Reporting to the Sales Manager (National Accounts), you will be a key member of the Healthcare National Accounts Team and work very closely with Training and Operations, Catering Consultants, and Marketing colleagues.
Responsibilities
The National Account Manager will have responsibility for a selection of major National Accounts, looking after their day-to-day management, sales growth development, margin growth, and overall retention of all our sales and the contract.
* Ensure that apetito delivers its ongoing commitments in a timely and customer-focused manner.
* Organise and drive Monthly Strategic Review Meetings with the contractor’s central teams, also attend and support site meetings within their operations.
* Ensure the targeted margin of the account is achieved throughout the contract, including the successful delivery of price increases.
* Work alongside the contractor in bids to generate new business and achieve budgeted targets for sales growth and profit.
* Execute and deliver projects to continuously deliver competitive advantage.
* Network across the contract caterer’s estate, building exceptional relationships and communication skills.
* Ensure retention of sales in the current portfolio’s and maintaining contract caterers when up for renewal.
About you
Qualifications/Experience
Essential:
* Extensive experience of managing large accounts and complex customers.
* Previous success in coordinating & managing large projects.
* Extensive commercial experience in a B2B environment.
* Proven experience of achieving and exceeding sales targets.
* Experience of negotiating at board level.
* Agile communication and presentation skills.
* Demonstrate great team working.
* Proactive approach to time management and prioritisation.
* Ability to think strategically and implement key actions.
* Project management experience.
* Formal Sales training.
* Valid UK driving license.
Desirable:
* Understanding of nutrition and catering systems within the NHS.
* Advanced Food Hygiene.
Personal Qualities:
* Demonstrates a passion for service.
* Empathy and understanding of our culture of ‘making a real difference’.
* Driven to deliver on short term goals and long term visions.
* Diplomatic, but assertive with a pragmatic approach.
* Self-motivated and resilient.
* Able to inspire and motivate others.
* A team player.
As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a Basic DBS Disclosure.
This role is home-based covering operational Hospital sites and Head Office locations across the UK.
Company Benefits
* Competitive salary – accredited Living Wage employer.
* Company car.
* 25 days holiday per year, plus bank holidays.
* Generous annual bonus scheme.
* Pension scheme - employer matched contributions up to 5%.
* Life assurance scheme worth 2x annual salary.
* apetito perks scheme including salary sacrifice options and retail discounts.
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We embrace inclusion, empowering individuals from diverse backgrounds.
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