About the company: Our client is a well-established, privately-owned house builder based in Hampshire with over 21 years of expertise. Specializing in diverse housing developments, they create traditional family homes in tranquil rural settings. Dedicated to delivering high-quality homes to more than 300 families each year, the company prides itself on professionalism and a commitment to excellence. About the opportunity: We are looking for a motivated individual to join our team and undertake the following responsibilities: Process customer orders and assist with any related issues. Maintain regular communication and updates with customers. Provide general administrative support to the Head of Customer Care. Handle customer queries and complaints effectively. Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager. About the benefits and rewards: The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £28k DOE. About the requirements: Proven experience in a customer-facing role within the residential developer industry. Open to challenges and skilled at providing effective solutions to concerns. Polite, professional, and an outstanding communicator. Able to act quickly and make decisions. Proficiency in IT systems, including customer relationship management (CRM) tools. Committed to fostering Diversity and Inclusion in the workplace