2nd Line IT Support Engineer - Southampton (Hybrid)
Due to continued growth, a leading IT Consultancy based in Southampton is looking for a 2nd Line IT Support Engineer to join the team.
As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation.
Key Skills required:
* Previous experience in either a support desk or field/customer facing role
* Windows Server 11-10 OS & Desktop OS experience
* O365 administration e.g. SharePoint, OneDrive
* Azure AD
* Networking - good experience with firewall technologies, VPNs etc
* Proven experience troubleshooting and diagnostic experience via logs, tickets and reports
It would be highly advantageous if the ideal candidate has experience with Hyper-V or VMware, and backup technologies such as Veeam.
The roles and responsibilities of the role include administering 1st & 2nd Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable.
Company benefi...