Working Pattern: Monday to Friday, 4:00pm to 8:30pm with flexibility to cover weekends and day shifts
Contract: Permanent
We are seeking a friendly and organised Part-Time Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing a warm and professional welcome. The receptionist role is crucial in ensuring the smooth operation of our front desk and supporting the administrative needs of the hospice.
Reporting to the HR Database & Reception Manager, you will provide a professional and welcoming front of house service dealing with patients, visitors and staff. You will have excellent communication skills, be flexible, punctual and reliable. You will be comfortable working in a hospice environment.
Royal Trinity Hospice is set-in award-winning gardens on the edge of Clapham Common, with easy access by public transport and great local amenities.
Key Responsibilities of a Royal Trinity Hospice Receptionist
* Professionally greet all visitors to the hospice and provide a visitor badge if necessary.
* Take phone calls effectively and direct relevant calls to the appropriate staff or department.
* Deal with queries kindly and confidentially and ensure relevant messages are passed to the appropriate team member on a timely basis.
* Take donations from people in a helpful, friendly and understanding manner.
* Receive and dispatch deliveries to relevant departments.
* Contribute to the planning, preparation and delivery of key events and training held at or on behalf of the hospice.
* Ensure the front desk and reception area are always tidy and presentable.
* Provide cover for planned and unplanned leave as required.
* Work closely with the Porters as required.
* To greet visitors at the hospice and direct them as necessary, ensuring security considerations are taken into account.
* To act as a central source of communication coordination between visitors, outpatients, suppliers, staff, and internal departments.
* Support with administrative duties including ordering stationery supplies and equipment, distributing incoming mail, franking and posting outgoing mail, and generating posters for information.
* Prepare staff location sheets and contact lists.
* To liaise with the Royal Mail and other delivery organisations (couriers).
* Frank outgoing mail.
* To keep a list of patients updated by checking with the wards for any changes such as admissions, discharges and deaths.
Skills and Experience Required
* Effective communication and interpersonal skills (face to face, in writing and over the telephone).
* Ability to communicate with sincerity and empathy.
* Experience of working in a confidential environment.
* Ability to work considerately and effectively with volunteers.
* Ability to deal effectively with patients, donors and visitors with respect, tact and sensitivity.
Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.
We encourage and welcome applications from people of all backgrounds.
How to Apply
If you have the skills and experience we’re looking for, please complete the online application below.
For an informal chat or visit please contact Julie Parry, HR Database and Reception Manager on 0207 787 1000.
Closing Date: Wednesday 22 January 2025
Interview Date: Thursday 30 January 2025
All successful applicants will be subject to DBS, Occupational Health and Reference checks.
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