Job Description
Centre Operations Manager - Luxury
Circa £45K plus benefits
5 days in the office
We are seeking candidates from a Luxury or hospitality background
We are seeking a highly experienced, polished Centre Operations Manager to join a 5 star Luxury Serviced Office in London, to work in one of their most prestigious sites. Your role will be integral and impactful, not only to ensure the exceptional standard is being delivered on a daily basis, but you will be responsible for all operational deliverables and execution of 5 star standards.
We are looking for a personable and driven individual who is keen to develop their business management skills and competencies. This is an organisation who pride themselves of being the best of the best and will only work with driven, ambitious and top performers. Candidates must excel in a fast-paced operational environment, adapting quickly to changing demands. The role requires multitasking and flexibility, as no day is the same.
Responsibilities of the role will include;
* Conduct regular client service reviews and ensure that high service levels are being maintained
* Address client complaints
* Take responsibility for revenue, budgeting, and full reviews of profit and loss (P&L) statements of the centre
* Manage billing, debt chancing and other financials with clients.
* Oversee basic HR functions for site staff including disciplinary actions, performance management, and probation reviews.
* Assess resources within the centre and ensure operational efficiencies
* Continually assess the centre and make recommendations for improvements.
* Review facilities documentation and maintain accurate record- keeping
* Attend regular operational meetings with staff across the portfolio
Our ideal candidate for this role would possess the following key attributes:
* Candidate must demonstrate at least 5 years’ operational experience within any client facing industry
* Experience in hospitality would be desirable
* Possess an exceptional eye for detail and are committed to maintaining our high standards
* Strive for perfection in every task
* Leads by example and carries out responsibilities with a hands on approach
* Willing and ‘can-do’ attitude
* Motivational and energetic leadership style with the ability to accurately assess others’ needs and respond accordingly.
* Exceptional written and verbal communication skills, adaptable according to recipient and situation
* Experience of managing budgets and P&L
* Ability to prioritise and organise workload and remain composed as and when demands may change
* Proficient in H&S regulations and Facilities Management would also be favourable
This position offers a unique pathway to develop crucial business skills that are essential for career success in operations and business generally.