We are seeking a professional and responsive individual to join a NHS Organisation's Switchboard Services team on a temporary basis. As a Switchboard Operator, you will answer incoming and internal calls in a professional manner. Key responsibilities include:
* Answering and directing calls to the correct department
* Providing information to callers about the NHS Organisation and its services
* Managing internal calls to ensure efficient communication
* Maintaining accurate records of calls and interactions
* Working collaboratively with other team members to ensure excellent service delivery
* Maintaining confidentiality and adhering to data protection guidelines
* Participating in ongoing training and development to improve skills and knowledge
* Contributing to a positive and supportive team environment
* Maintaining a safe and healthy work environment
* Being proactive and responsive to changing situations and priorities
* Maintaining accurate records of calls and interactions
* Working in a team environment to provide excellent service delivery
* Maintaining confidentiality and adhering to data protection guidelines
* Participating in ongoing training and development to improve skills and knowledge
* Maintaining a safe and healthy work environment
* Being proactive and responsive to changing situations and priorities
* Maintaining accurate records of calls and interactions
* Contributing to a positive and supportive team environment