Job summary We are pleased to share an opportunity for a permanent full-time administrator to join our highly progressive older adult's team here at Upton Lea. This post is 37.5 hours per week, working days Monday to Friday. We are looking for an enthusiastic, and resourceful individual with a can-do approach to join our team. You should possess a commitment to team working and a desire to deliver excellent standards of work. The successful candidate would be joining a fantastic team who support each other and strive to deliver an exceptional service for our patients. We aim to provide the highest standards in administrative support services to our colleagues across the west locality to maintain health, safety and, most importantly wellbeing of the people in our area. We want all staff members to develop their skills through training and development opportunities. Main duties of the job The successful candidate will be expected to provide a comprehensive administration service including diary management, undertake typing of correspondence, reports, agenda, and minutes Using Microsoft teams copy typing or Winscribe. The successful candidate be responsible for co-ordinating the administration of Inputting, referrals on to our clinical system and maintaining the retrieval of information from relevant databases and to assist in the preparation of statistical, audit information on time limited projects as requested. Liaise with GPs, Social Workers and other agencies responding to queries appropriately ensuring confidentiality at all times. The successful candidate will answer the main phone line into the team, signposting calls appropriately, whilst demonstrating compassion and maintaining professional boundaries with callers. The successful candidate will also be expected to organise and prioritise their own workload on a daily basis to ensure that time deadlines are met, and that urgent work is accommodated. This is a rewarding and varied role and applicants must be able to demonstrate a high level of expertise in typing and keyboard skills, excellent communication skills are essential. The successful candidate will also be expected to provide cross cover for administration colleagues as and when required. This is a varied role and applicants must be able to demonstrate a high level of expertise in typing and keyboard skills. About us CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries. Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall. We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you. CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences. To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role. We welcome applications from people who have direct experience of accessing our services. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 373-SMH2186 Job locations Cheshire & Wirral Partnership, Upton Lea Resource Centre Liverpool Road Chester CH21BQ Job description Job responsibilities Please download a copy of the job description for full details. Recruitment selection processes are based on competence (see Person specification) and values. CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email cwp.recruitmentnhs.net or by calling 01244 393100. If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please inform the team if you have any special support needs to be considered as part of the interview and selection processes. CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS). The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100. Good luck with your application. We hope to welcome you to Team CWP very soon. Job description Job responsibilities Please download a copy of the job description for full details. Recruitment selection processes are based on competence (see Person specification) and values. CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email cwp.recruitmentnhs.net or by calling 01244 393100. If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please inform the team if you have any special support needs to be considered as part of the interview and selection processes. CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS). The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100. Good luck with your application. We hope to welcome you to Team CWP very soon. Person Specification Qualifications Essential Evidence of good typing skills e.g. RSA 111/NVQ level 111 in an admin related subject or equivalent Educated to an appropriate standard of English Language to undertake the job role Desirable ECDL Knowledge and Expertise Essential Working knowledge of software programmes e.g. Microsoft office applications Knowledge and understanding of confidentiality Organisational skills and the ability to prioritise work, meet deadlines, and use own initiative Managing workload and able to act independently Clear and accurate written and verbal communication skills Desirable Audio typing experience Minute/note taking experience Clear and accurate written and verbal communication skills Experience Essential Experience of providing secretarial/administrative duties Desirable Experience of working in a health environment Experience of working as part of a team in an office environment Experience of processes and procedures within this service area Person Specification Qualifications Essential Evidence of good typing skills e.g. RSA 111/NVQ level 111 in an admin related subject or equivalent Educated to an appropriate standard of English Language to undertake the job role Desirable ECDL Knowledge and Expertise Essential Working knowledge of software programmes e.g. Microsoft office applications Knowledge and understanding of confidentiality Organisational skills and the ability to prioritise work, meet deadlines, and use own initiative Managing workload and able to act independently Clear and accurate written and verbal communication skills Desirable Audio typing experience Minute/note taking experience Clear and accurate written and verbal communication skills Experience Essential Experience of providing secretarial/administrative duties Desirable Experience of working in a health environment Experience of working as part of a team in an office environment Experience of processes and procedures within this service area Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cheshire and Wirral Partnership NHS Foundation Trust Address Cheshire & Wirral Partnership, Upton Lea Resource Centre Liverpool Road Chester CH21BQ Employer's website https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)