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Customer Service and Logistics Administrator, Hereford
Client: Trelleborg Sealing Solutions (TSS)
Location: Hereford, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 8e664343074d
Job Views: 5
Posted: 13.02.2025
Expiry Date: 30.03.2025
Job Description:
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are shaping industry from the inside. Why don’t you join us?
Do you approach new challenges with passion and take responsibility for your actions? Be the change you want to see and start shaping industry from the inside.
Who are we?
Trelleborg is a world leader in engineered polymer solutions that seal, damp, and protect critical applications in demanding environments. Our innovative engineered solutions accelerate performance for customers in a sustainable way.
Being part of the Trelleborg Group, Trelleborg Sealing Solutions is a leading global supplier of polymer-based sealing solutions. We support aerospace, industrial, and automotive customers through approximately 44 production facilities and more than 60 customer solutions centres globally.
About the Job
As a key member of the customer service team, you will support logistics of outgoing products and customer relationships. Specifically, you will coordinate non-UK transportation and ensure timely deliveries while maintaining accurate dispatch information and providing customer updates. Additionally, you’ll manage order workflows, transport planning, and compliance documentation.
Key Responsibilities
* Follow workflow of an order and know the relevant colleague to ask regarding status
* Provide customer updates on order status
* Understand the process of fulfilling an order
* Ensure customer orders contain relevant information
* Maintain pricing information on the IT system for customers
* Understand the order book and production scheduling systems
* Maintain sufficient knowledge and skill to support the team
* Daily order book review
* Update and check daily reports
* Respond to customer enquiries in a timely manner
* Transport planning relevant to Sales Order Requirement, via Freight agent/Carrier Portals
* Manage Orderbook demand – consolidate loads where possible
* Generate Delivery Documentation and Invoicing
* Undertake external training courses periodically
* Cross-train to support colleagues within the team
This role is a full-time (37-40 hour) fixed-term contract for 18-24 months.
You will be based at our Weobley site with some opportunity for flexible and remote working.
Candidate Profile
* Understanding of export processes and procedures
* Experience with audit and compliance
* Experience with SAP planning system is desirable
* Previous use of tariff classification would be beneficial
* Strong attention to detail
* Strong verbal and written communication skills
* Confident telephone manner
Application Process
Don’t delay, apply today!
At Trelleborg, our people are #shapingindustryfromtheinside.
Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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